Felyn Santos

I had worked with various call centers here in the Philippines for 11 years as a customer service representative. I was given the opportunity as well to handle and manage a small team members from a very well known International Bank (JP Morgan Chase Bank). I was given tasks such Call monitoring, Quality Assurance Monitoring, Performance Coaching, Floor walk Assistance for newbies and Marketing Optimization. I have achieved to be one of the top sales performer with one of the International Banks (Citibank) I worked for. When I decided to work at home, I was given opportunity to venture more. I experienced being an IT Admin Assistant, Virtual Assistant, Lead Generation staff, Technical Support Officer, Social media marketer (fb, instagram, adwords), and SEO when I worked as a content writer for a very short period of time