FELOMINA GLEE P. HINAYON
Blk 1 Lot 6 La Impreza Grand Monaco, Brgy. San Nicolas, Pasig City
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Summary
Seeking full time position with an organization where I can utilize my bilingual abilities.
Employment History
Bahasa Malay – Medical Information Specialist at Alphanumeric Systems, Makati City Metro Manila
August 23, 2021 – March 2, 2022
Answers inbound calls from health care providers and patient about medications and communicate complex medical information.
Respond to inquiries via phone, email or web chats from healthcare professionals, consumers and patients handling adverse events, product quality complaints, health care provider and patient education.
Build and strengthen customer relationships by obtaining strategic information, clinical studies and medical letters.
Bahasa Malay – Transaction Processing Analyst CL11 at Accenture Inc. Mandaluyong, Metro Manila
October 28, 2019 – May 21, 2021
Verify details of transactions including funds available and total account balances.
Reconcile vendor statements, research, and resolve invoice discrepancies and issues.
Performed related tasks such as preparing invoices for payments
Provide data and prepare reports to the management as schedule.
Bahasa Malay – Call Center Representative at Global Payments Processing Inc., Mandaluyong, Metro Manila
March 26, 2018 – October 25, 2019
Global Payments Inc. Inc is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally.
Answering approximately 60 inbound customer calls per day in a friendly and courteous manner in Bahasa Malaysia, English and Tagalog.
Providing information on additional products and services
Following the conversational script provided and keeping the customer calls to under 10 minutes.
Takes ownership of customer issues and takes immediate actions to provide quality service.
Bahasa Malay – Call Center Representative at Teleperformance Inc. , Mandaluyong, Metro Manila
Aug. 6, 2014 – Feb. 14, 2018
On average, answering 40 inbound calls during a shift in Bahasa Malaysia and English.
Resolving customer issues by performing activities such as, placing new bookings, booking amendments and complaints.
Discussing issues with the customer and offering possible solution.
Bahasa Malay – Retention Representative at Amikat Services Inc., BGC, Taguig, Metro Manila
March 11, 2013 – March 30, 2014
Amikat Services Inc was established since 2011, a partnership entrepreneur in response to the wide range demands of outsourcing solutions in the country and meet the optimum standards of support through client servicing.
To consistently perform effective outbound sales calls daily in line with targets provided.
Maintain accurate customer records and sales development activities.
Achievements of agreed sales and performance targets.
Takes ownership of customer issues and takes immediate actions to provide quality service.
Educational Background
College: Bachelor of Science in Nursing Iloilo Doctors’ College, Iloilo City (2003 – 2007)
Secondary: SM Ken Hwa, Sabah, Malaysia (1996 – 2000)
Primary: SRJK (C) Cheng Ming Ansip, Sabah, Malaysia (1991 – 1996)
Eligibility
Nurse Licensure Examination
November 2009
Personal Qualities & Skills
Possess good interpersonal communication.
Flexibility in accepting changes and embrace new ideas.
Computer literate.
Able to communicate in English, Bahasa Malaysia and Bahasa Indonesia
References
Sheila Rose Alfanta
CSR, Global Payments Processing Inc-
Lowilyn Bazar
Transaction Processing Analyst, Accenture Inc-
Rafael De Castro
Senior Delivery Ops Senior Analyst, Accenture Inc-
