Felomina Glee Hinayon

Bahasa Malay – Medical Information Specialist at Alphanumeric Systems, Makati City Metro Manila

August 23, 2021 – March 2, 2022

·      Answers inbound calls from health care providers and patient about medications and communicate complex medical information.

·      Respond to inquiries via phone, email or web chats from healthcare professionals, consumers and patients handling adverse events, product quality complaints, health care provider and patient education.

·      Build and strengthen customer relationships by obtaining strategic information, clinical studies and medical letters.

Bahasa Malay – Transaction Processing Analyst CL11 at Accenture Inc. Mandaluyong, Metro Manila

October 28, 2019 – May 21, 2021

·      Verify details of transactions including funds available and total account balances.

·      Reconcile vendor statements, research, and resolve invoice discrepancies and issues.

·      Performed related tasks such as preparing invoices for payments

·      Provide data and prepare reports to the management as schedule.

Bahasa Malay – Call Center Representative at Global Payments Processing Inc., Mandaluyong, Metro Manila

March 26, 2018 – October 25, 2019

Global Payments Inc. Inc is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally.

·      Answering approximately 60 inbound customer calls per day in a friendly and courteous manner in Bahasa Malaysia, English and Tagalog.

·      Providing information on additional products and services

·      Following the conversational script provided and keeping the customer calls to under 10 minutes.

·      Takes ownership of customer issues and takes immediate actions to provide quality service.

Bahasa Malay – Call Center Representative at Teleperformance Inc. , Mandaluyong, Metro Manila

Aug. 6, 2014 – Feb. 14, 2018

·      On average, answering 40 inbound calls during a shift in Bahasa Malaysia and English.

·      Resolving customer issues by performing activities such as, placing new bookings, booking amendments and complaints.

·       Discussing issues with the customer and offering possible solution.