Felix Okon Odohoedi

 a dynamic and versatile professional with over seven years of progressive experience across key operational domains including administration, customer service, logistics, training and development, data analysis, and stakeholder engagement. He has built a reputation for being highly organized, people-focused, and results-driven, combining technical acumen with excellent interpersonal skills to deliver high-impact solutions in fast-paced, high-stakes environments.

Professional Experience & Expertise

Administrative & Customer Support Excellence:

With extensive hands-on experience as a Call Center Agent and Customer Support Specialist, I have demonstrated superior communication skills, empathetic client relations, and rapid problem resolution. At Tamara Investment Ltd., i managed high call volumes, built strong customer relationships, and consistently exceeded performance metrics. My ability to remain calm under pressure and resolve issues efficiently reflects my exceptional emotional intelligence and professionalism.

Training, Learning & Development:

Currently serving as a Training Facilitator, Learning & Development Officer with Jobberman Nigeria, Felix has successfully delivered impactful training programs aimed at equipping young professionals with employability and soft skills. He designs, facilitates, and evaluates both in-person and online training, ensuring alignment with strategic goals. my mentorship approach fosters a culture of growth and continuous improvement.

Logistics & Operational Coordination:

As a Logistics Officer at Toit Toat Global Concept, I streamlined supply chain processes, maintained inventory accuracy, tracked shipments, and ensured timely delivery of goods. He effectively coordinated with vendors, internal teams, and clients to optimize operations and reduce delays. His attention to detail and procedural compliance supported organizational efficiency and customer satisfaction.

Data Analysis & Insight Generation:

In my current internship as a Data Analyst at InternSify Africa, am leveraging tools such as Microsoft Excel, SQL, and Power BI to gather, analyze, and visualize data. I support decision-making by generating reports, monitoring key performance indicators (KPIs), and providing actionable insights to enhance organizational processes.

Community Engagement & Volunteer Leadership:

I have consistently taken on leadership roles in faith-based and civic organizations. From serving as the President of Catholic Youth Organization of Nigeria (CYON) for the Kaduna Province to being a Community Tax Liaison Officer (CTLO) with the Federal Inland Revenue Service (FIRS), I have demonstrated a passion for community empowerment, public service, and civic responsibility.

Education & Professional Development:

MBA in Business Administration

Dangote Business School, Bayero University Kano

Strengthened leadership, financial, and strategic management capabilities.

B.Sc. in Economics (Hons.)

Bayero University Kano

Gained a solid foundation in economic theory, data interpretation, and quantitative analysis.