Felicitas Chidinma Ihiaso

Managing schedules, streamlining workflows, and keeping businesses running efficiently can be overwhelming—but that’s where I come in!

Hi, I’m Felicity, an experienced administrative & executive assistant with a strong background in office administration, project coordination, customer support, and business operations. I specialize in helping entrepreneurs, executives, and businesses stay organized and productive while I handle the details.

With a keen eye for efficiency, problem-solving, and organization, I ensure smooth operations, optimized workflows, and seamless team communication.

🔹 Inbox & Email Management: Filtering, responding, and drafting professional emails

🔹 Calendar Management: Scheduling meetings, setting reminders, and avoiding conflicts

🔹 Travel Arrangements: Booking flights, hotels, itineraries, and handling logistics

🔹 Data Entry & File Organization: Maintaining well-structured records and databases

🔹 Document Preparation: Drafting proposals, reports, presentations, and spreadsheets

🔹 Vendor & Client Communication: Handling inquiries, contracts, and coordination

🔹 Organizing and tracking project deadlines, deliverables, and milestones

🔹 Setting up systems for workflow automation and process optimization

🔹 Coordinating with teams and stakeholders to ensure task completion

🔹 Conducting research and compiling reports to support decision-making

🔹 Managing event logistics, virtual meetings, and conferences

🔹 Responding to customer inquiries via email, chat, and phone

🔹 Managing CRM databases (HubSpot, Salesforce, Zoho) and updating records

🔹 Handling appointment bookings, cancellations, and follow-ups

🔹 Process orders, refunds, and customer retention strategies

🔹 Providing top-tier customer service to enhance satisfaction and loyalty

🔹 Invoice processing, tracking expenses, and managing reimbursements

🔹 Assisting with bookkeeping and financial documentation

🔹 Organizing confidential business records and legal paperwork

🔹 Creating budget spreadsheets and financial reports

🔹 Office & Productivity Tools: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Calendar, Drive)

🔹Project & Task Management: Trello, Asana, ClickUp, Monday.com, Notion

🔹CRM & Business Tools: HubSpot, Salesforce, Zoho, Pipedrive

🔹 Communication & Virtual Meeting Platforms: Zoom, Microsoft Teams, Google Meet, Slack

🔹 Marketing & Design Tools: Canva, Buffer, Hootsuite, Mailchimp

🔹 Automation & Data Handling: Zapier, Airtable, QuickBooks, FreshBooks

✅ Meticulous & Detail-Oriented: I ensure that no task goes unnoticed

✅ Highly Organized & Proactive: I take the initiative and anticipate needs before they arise

✅ Strong Communication & Writing Skills: I craft professional, clear, and concise messages

✅ Tech-Savvy & Quick Learner: I adapt easily to new tools and software

✅ Problem-Solver & Self-Starter: I don’t just follow instructions—I optimize processes

✅ Discreet & Trustworthy: I handle sensitive information with the utmost confidentiality

📩 LET’S GET TO WORK!

If you're looking for a reliable, detail-oriented, and tech-savvy assistant to keep your business running smoothly, I’m here to help!

💡 Click the "Invite to Job" button or message me now! 🚀