Felicia Ojo

Felicia Morenikeji Ojo Lagos, Nigeria Professional Summary Detail-oriented and highly organized Virtual Assistant & Data Entry Specialist with over 6 years of progressive experience in health insurance, claims management, customer support operations, and data administration. Skilled in handling sensitive data, maintaining accuracy across multiple systems, and supporting international teams with reliable virtual assistance. Adept at ensuring error-free documentation, performing data quality checks, and delivering timely reports in fast-paced environments. Currently seeking to leverage my expertise in data entry, administrative support, and process improvement to contribute to a mission-driven organization. Core Competencies • Data Entry & Records Management • Claims Processing & Documentation • Administrative & Virtual Assistance • Microsoft Excel, Word, Adobe PDF • Cloud Tools: Teams, Google Workspace, Dropbox • Customer Service & Communication • Process Improvement & Quality Checks • Remote Collaboration & Time Management Professional Experience Claims Analyst | DOT HMO June 2022 – Present | Lagos, Nigeria • Accurately entered, updated, and maintained enrollee and provider data in multiple systems. • Conducted claims vetting and adjudication, ensuring compliance with HMO policies and timelines. • Prepared reports and reconciliations to support billing and payment processes. • Responded to provider inquiries and offered administrative support to improve service efficiency. • Ensured data accuracy by performing regular quality checks on claims and enrollee records. Customer Support & Claims Analyst | AXA Mansard Insurance Plc March 2018 – May 2022 | Lagos, Nigeria • Entered, updated, and maintained sensitive claims and patient data across multiple platforms. • Conducted data quality checks to ensure accuracy of medical and billing records. • Prepared bordereau reports and IMED claims in collaboration with colleagues in France, supporting international reporting requirements. • Collaborated with cross-functional teams to ensure accurate claims adjudication and timely resolution. • Consistently met tight deadlines while maintaining 99% accuracy in data entry and claims adjudication tasks. Administrative & Virtual Assistant (Freelance / Part-time) August 2017 – February 2018 | Remote • Provided virtual assistance to small businesses by managing schedules, emails, and online records. • Handled data entry, invoice preparation, and report compilation for business owners. • Organized and maintained electronic filing systems for efficient retrieval of records. • Assisted with online research, customer inquiries, and documentation. Education HND. in Computer Science [Ogun State Institute of Technology Igbesa.] | [2017] Technical Skills • MS Office Suite (Excel – Advanced, Word, PowerPoint, Outlook) • Adobe PDF | Google Workspace | Microsoft Teams | Dropbox • Data Entry Software & CRM Systems • Fast Typing Speed: [70+ WPM with high accuracy] Additional Information • Available to work Monday–Friday, 8 AM–5 PM U.S. Pacific Time • Dedicated home office setup with reliable internet (10 Mbps+) and backup connection • Female applicant with proven record of remote work excellence • Experienced in international team collaboration (France-based colleagues)