Felicia Ojo

I am a detail-oriented Virtual Assistant and Data Entry Specialist with over five years of progressive experience in healthcare claims management, customer support, and administrative operations. Over the course of my career, I have developed a strong reputation for accuracy, efficiency, and reliability, qualities that allow me to excel in roles that require meticulous attention to detail and consistent organizational skills. My professional journey has been shaped by supporting mission-driven teams, handling sensitive data, and ensuring smooth business processes across diverse environments.

At AXA Mansard, I gained extensive experience in both local and international operations. I collaborated with colleagues in France to prepare bordereau reports and manage IMED claims, ensuring timely and accurate submission of data across borders. This experience not only enhanced my technical skills in data entry and claims reporting but also equipped me with the adaptability needed to work effectively with multicultural teams and international stakeholders.

At DOT HMO, I further expanded my expertise in healthcare claims processing. I managed high-volume claims with a proven 98% accuracy rate, ensuring proper vetting, timely documentation, and seamless payment processing. Through this role, I became proficient in identifying discrepancies, conducting data validation, and improving overall workflow efficiency. By proactively addressing errors and streamlining documentation processes, I contributed to reducing turnaround times and increasing client satisfaction.

My technical proficiency covers a wide range of productivity and collaboration tools, including Microsoft Excel, Word, Adobe PDF, Google Workspace, and cloud-based platforms. I am also skilled in using communication and project management tools to coordinate tasks effectively with remote teams. My background in customer support and administrative assistance has taught me the importance of clear communication, professionalism, and consistency in delivering results.

Beyond my technical and professional skills, I am passionate about continuous learning and process improvement. I thrive in environments where accuracy and dependability are critical, and I am committed to supporting organizations in achieving their goals through efficient data management and reliable administrative support.

I believe that excellence in data entry and administrative functions is not just about inputting information but about creating systems that ensure accuracy, reliability, and timely delivery. With my combination of healthcare claims expertise, strong organizational skills, and commitment to quality, I am confident in my ability to contribute effectively to any team I join.