FEBERLY B. PATIS
OBJECTIVES
To be the best Work at Home Agent and/
or Support, desiring to
represent business in a highly
professional and caring demeanor as well as
in providing excellent
services.
Aims to maintain partnership and grow
with the company.
WORK EXPERIENCES
Phonenumber:
--Skype ID – live:feberlypatis
https://www.linkedin.com
/in/feberly-patisa64a631a0/
House #6095, Purok 6,
Kias, Baguio City 2600
SKILLS SUMMARY
PowerPoint Presentation
Basic use of Microsoft Excel
Strong communication, problem solving, and analytic
skills
Adaptable to changing environments.
Ability to quickly analyze situations #Ability
to multitask and work in a critical
environment
Ability to work staggered support hours
Training of Real Estate essentials for Investors
Trained in handling objections on seller lead calls,
determining between a warm or cold lead.
Proficient in computer Software Systems
CRM Systems
Leads Sourcing (Real Estate Agent and For Sale by
Owner)
Skip Tracing
Appointment Setting
Seller Leads Management
Comparable(s)
Phone and email Handling
Creating Buyer's Lists
Valuation of Comps with or without the MLS
Use of the following tools: Mojo, Oracle, Podio, NICE,
Slack, Google Suite, Zendesk, Shopify and Magento
EDUCATION
Mindanao State University – main campus:
Bachelor of Arts in International Relations ( 2
years)
DON MARIANO MARCOS MEMORIAL STATE
UNIVERSITY
Bachelor of Arts in Public Administration
( Graduated: Year 2013)
KIMGU-KISS (Korean Institute for Speech and Sports, Inc.)
PLDT Bldg., City of San Fernando La Union 2500
ESL INSTRUCTOR (MAY 2012 – JUNE 2013)
Taught ESL to Korean students of various backgrounds in a one on one
setting and through Skype.
#Monitored their intellectual development in basic English and
determined the opportunities that which deemed to be addressed
SITEL Incorporation
(BCEZ Loakan Road, Baguio City Philippines 2600)
September 09, 2013 – March 13, 2020
Customer Service Representative/Sales Rep (SITEL Inc. –
Macy’s/Bloomingdales)
Responded to/assisted customers via phone/email/chat, providing quality
service to customers and internal associates inquiring about the
availability and status of orders in a retail environment.
Backline Resolution Support (SITEL Inc– Macy’s/Bloomingdales)
Resolved customer issues from escalated emails/chats/calls.
Followed-up with customers to ensure proper actions are taken.
Quality Analyst/ Call Monitoring Specialist (SITEL Inc –
Macy’s/Bloomingdales)
Ensured that representatives/associates are able to meet or exceed client
mandated goals, based on quality guidelines. Audits calls on a daily basis.
Attended calibrations and/or client interactions during Global
Meetings along with other partner centers (Concentrix & Alorica).
Identified the strengths and opportunities of the representatives;
relates this on how to provide an exceptional customer service
Team Leader/Operations Manager Touch-Base to make certain that
action plans will be executed accordingly for each front line
associate/representative.
Real Estate Virtual Assistant YM Investments LLC
# Col d- c al l i ng
# Appoint ment Set t ing
# Calling all follow- ups and leads t hrough M oj o and Podio
Customer Support for an E commerce Company
* Email Handling
* Live Chat Handling
* Phone Handling: inbound/outbound
CHARACTER REFERENCES:
F r i t z R a f i e l E s t e v e s | | O p e r a t io n s R e p o r t s A n a l y s t , S I T E L I n c . | |
-
Joseph Raymond Seth Suarez | | Quality Analyst, SITEL Inc. | |
-
Sh e r y l l Tr i n i d a d | | Re al - Es ta t e VA | | Sk y p e ID:
l iv e: . cid. 74 4 9 6 2 ad- a
