Feberly Patis

Customer Satisfaction is my expertise. I was with the BPO Industry for 6 years and 6 months specifically for a Sales Account. Started out as a Customer Service Representative for phone about a year, handling inbound calls. I was then moved to handle live chats with customers for another year. After that, I was moved to email handling where I spent more than a year corresponding to customer concerns and occasionally making outbound calls when necessary. The concerns I have had handled consists of the following: order placement, order status/shipment tracking, billing verifications, wedding and gift registry, reshipment, refund, and returns.

After more than 3 years of being a Customer Support, I became a Quality Assurance Analyst for 3 years. My main tasks evolved in auditing and/or monitoring recorded calls, chats and emails of the Customer Supports. These were to make certain that customer satisfaction is guaranteed while representatives/supports do not compromise the business but adheres to the company's rules and regulations. There were certain Quality Guidelines or parameters that ought to be followed. The role significantly required to:

*touched base with Team Leaders and Managers regarding weekly reports

*kept the representatives aligned with the Quality Guidelines

*provided immediate feedbacks to the representatives about opportunities & strengths

*generated/provided training presentation to make sure goals are achieved in a quality perspective

*meetings with partner centers/clients.

After nearly 7 years, I have decided to work from home and leave the BPO Industry. I just left last March 13, 2020. From then on, I started working from home. I was a cold caller/virtual assistant for a real estate investor for about 6 months. Then, worked as a Customer Support for an ecommerce company. I have always considered myself a working woman. And, I honestly find it totally ideal to work from the comforts of home doing what I do best while I earn for a living.