Favour Shekari

Favour Shekari, Customer service representative-Area 10, Garki Abuja Profile summary Determined, dedicated and people oriented, with 3 years of experience. Voice actor and administrative assistant. Skilled in character voicing on different roles, ensuring a positive experience during interactions with clients, skilled in handling complaints, active listening, showing empathy to clients and promoting sales to foster business growth. Experienced in using customer support software and tools. I am committed to delivering high-quality services and excellent communication. SKILLS OVERVIEW . Problem solving . Empathic and courteous . Time management . CRM (HubSpot) . Cold/warm calling . Tenacity . Sales and negotiation . Customer relations . Software proficiency PROFESSIONAL EXPERIENCE AnthemNov 2023 – Dec 2024 Cold caller Conducted high-volume outbound calls to prospective clients, introducing healthcare insurance options and assisting with policy inquiries. Educated potential clients on the benefits and features of various health insurance plans, including PPO, HMO, and high-deductible health plans. Acted as a liaison between clients and the insurance company, gathering essential information to assist in determining eligibility and providing quotes. Handled objections and concerns with professionalism, leading to an increase in conversion rates and customer engagement. Maintained accurate records of client interactions, ensuring follow-up calls were scheduled and essential data was entered into CRM systems. Collaborated with sales and customer service teams to ensure smooth transitions and effective policy enrollment. Consistently met or exceeded daily and monthly call quotas, contributing to overall team goals and company growth. MPS Ltd | Remote, USAJan 2023 – Sept 2023 Customer Care Representative Qualified leads by asking relevant questions, gathering information about clients' budget, needs, and timeline. Scheduled appointments and property viewings with interested prospects, ensuring a positive and comfortable experience throughout the process Actively listened to customer inquiries and concerns, providing appropriate solutions and information. Handled customer complaints with calmness and professionalism, acknowledging and apologizing for any inconvenience, and resolving issues to maintain customer satisfaction. Maintained accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions. Made outbound calls to potential clients, effectively communicating and promoting real estate services offered by the company. Collaborated effectively with team members to provide comprehensive support to potential clients Stayed updated on real estate market trends to engage in informed conversations with potential clients. Consistently met monthly targets for lead generation and call volume. Actively sought feedback, attended training sessions, and adopted effective cold calling techniques to continuously refine communication and sales skills, resulting in improved conversion rates and lead generation success Corp Camp director .Feb 2022 – Dec 2022 {NYSC Camp Fanisau, Jigawa state} Served under the state coordinator and Camp director to coordinate, officiate and meditate on the behalf of the Corp members. Supervision and coordination of Camp activities Held steering meetings Welcome and appreciative speeches to Dignitaries Mediating for Corp members and NYSC officials Voice overs for dialogs, stories and drama (NYSC Assignment) History and culture Bureau, new secretariat Jigawa stateJan 2021- feb 2022 Handled research and verbal/ visual presentations Typing various documents for the department Organized documents and files Data processing EDUCATION Bachelor of Acts History and international studies- .