Favour Shekari

I am a determined, dedicated, and people-oriented professional with 3+ years of experience in cold calling, customer service, Appointment setting, and sales. My expertise lies in engaging with clients, handling objections, qualifying leads, and driving business growth through strategic communication. I am skilled in character voicing, ensuring a positive experience during interactions, and using CRM tools like HubSpot to enhance efficiency.

With strong problem-solving abilities, exceptional communication skills, and a customer-centric approach, I am committed to delivering outstanding service while fostering long-term relationships.

Skills & Expertise

Cold Calling & Lead Generation – High-volume outbound calls, qualifying leads, and setting appointments.

Customer Relations & Retention – Handling complaints, actively listening, and building rapport with clients.

Sales & Negotiation – Persuading prospects, overcoming objections, and closing deals effectively.

CRM & Software Proficiency – Experienced in HubSpot, data entry, and lead tracking.

Voice Acting & Character Voicing – Engaging in different vocal roles for customer interactions.

Time Management & Organization – Meeting quotas, scheduling follow-ups, and prioritizing tasks efficiently.

Problem-Solving & Empathy – Addressing concerns professionally and ensuring customer satisfaction.

Professional Experience

🔹 Cold Caller | Anthem (Nov 2023 – Dec 2024)

Conducted high-volume outbound calls to prospective clients, promoting healthcare insurance plans.

Educated clients on PPO, HMO, and high-deductible health plans, explaining their benefits.

Handled objections and provided professional responses, increasing conversion rates.

Acted as a liaison between clients and the insurance company to assist in policy inquiries.

Maintained accurate CRM records, scheduling follow-ups and tracking prospects.

Consistently exceeded call quotas and contributed to the growth of the sales team.

🔹 Customer Care Representative | MPS Ltd (Remote, USA) (Jan 2023 – Sept 2023)

Qualified leads by gathering client information on budget, needs, and timelines.

Scheduled appointments and property viewings, ensuring an excellent client experience.

Addressed customer inquiries and complaints with professionalism, providing effective solutions.

Maintained detailed records in CRM software for lead tracking and follow-ups.

Conducted outbound calls to promote real estate services, achieving lead generation targets.

Stayed updated on market trends, engaging prospects with informed discussions.

Collaborated with the sales team to drive business success through strategic client engagement.

Tools & Technologies

• HubSpot
• Salesforce
• Zoho
• Mojo Dialer
• Aircall
• RingCentral
• Excel
• Word
• PowerPoint
• Mailchimp
• ActiveCampaign

I am eager to explore new opportunities in cold calling, sales, customer service, appoint setting. With a passion for engaging communication and delivering exceptional experiences, I am ready to help businesses grow and build lasting client relationships. Let’s collaborate to drive success and create impactful customer interactions!