Favour Otokolo

OTOKOLO FAVOUR EBIERE Address: FHA Lugbe, Abuja, Nigeria ~ Mobile: - Email:-~ LinkedIn profile: Favour Ebiere Otokolo PROFESSIONAL SUMMARY Grounded and solution oriented professional with strength in Microsoft and google suites and a wide variety of experience in customer relationship management and care. Coupled with an indepth understanding of diverse client needs and business methodologies with proficient oral and written communication skills. Quick learner and a strategic thinker that would make significant contributions to your company while competently driving projects to a successful completion. SKILLS           Outstanding customer service with professional voice Great typing skill Organized and attentive to detail Familiar with Microsoft suites and google suites such as outlook, google meet, excel. Familiar with trello, asana, hubspot, intercom, zoom, etc Flexible and quick learning Excellent written and verbal communication skills. Data entry Project handling and tasks Accustomed to working with deadlines WORK EXPERIENCE Customer Relationship Officer Demonstration secondary school, Abia State, Nigeria.          Meeting and greeting clients Maintain calenders Team management and examination coordination. Usage of Microsoft suites such as word, excel, outlook. Investigating problems and public relations. Handle customer data, information and concerns. Assistance and handling of tasks by the dean. Supervision of internal and external examinations Staff welfare March 2021- Current Financial Advisor Dec 2019 – February 2021 Associate management consulting LTD (AMC), Abuja, Nigeria.         Formulation and computing of estimates General welfare of staff Monitor accounts Assess clients’ needs and goals Meeting and relationship with clients via zoom, phones calls. Market research and analysis Monitor spending and budgets Prepare accounts Assistant Financial Analyst May 2018 – October 2018 Basetrust professionals LTD, Abuja, Nigeria         Preparation of financial statements Audit and review of financial statements Ensure customer satisfaction Evaluation of profit plans Coordinating with the financial analyst to review financial information and forecasts. Cliental relationship and care Use of Microsoft tools such as word, PowerPoint. Use of project management tools such as asana, Monday.com EDUCATION QUALIFICATION Bachelor of Science (BSc) in Accounting Sept 2016- Nov 2020 Landmark University, Kwara State, Nigeria. CERTIFICATIONS    Linkedin certificates National Association of State Board of Accountancy (NASBA) Project management institute (PMI)