Experienced and customer-focused professional in customer service and technical support, with a track record of two (2) years across various industries. Proven ability to enhance customer retention and satisfaction rates, exceed sales targets, and introduce innovative ideas. Skilled in building lasting customer relationships to encourage repeat business and stimulate sales growth. Possesses extensive expertise in effective sales strategies, pitching, and proficiency in upselling and cross-selling to potential clients. Enthusiastic about utilizing my acquired skills and training to contribute to the company's success and facilitate the professional development of my future colleagues.