Favour Olachi Ubalaka

FAVOUR UBALAKA OBJECTIVE I am a reliable and detail-oriented Virtual Assistant and Customer Service Representative with over 5 years of experience in remote support, call handling, customer care, and administrative assistance. I specialize in managing emails, handling customer inquiries, scheduling, data entry, and supporting business operations. I am a strong communicator, problem solver, and I enjoy helping businesses stay organized while providing excellent customer service to clients. Contact EXPERIENCE @ O 2023 - VALUE-PLUS SOLAR Virtual Assistant / Customer Service Representative 2026 Managed emails and responded to customer inquiries. , Handled inbound and outbound calls. Scheduled appointments and managed calendars. Performed data entry and internet research. Resolved customer complaints and provided solutions. Updated customer records using CRM tools. Assisted with social media messages and customer support. fi Booked meetings and organized les and documents. V.P.D ACCOMMODATIONS Virtual Assistant / Customer Support Responded to customer emails and live chat messages daily. Assisted customers with bookings, inquiries, and complaints. Managed calendars and scheduled meetings for clients. Carried out internet research and compiled reports. Managed spreadsheets and updated company databases. Assisted with social media page messages and comments. Sent invoices and followed up on payments. fi Organized les, documents, and customer records. - MIMSHAK CONSULT Administrative Virtual Assistant - Managed email inbox and responded to messages. Booked flights, hotels, and transportation for clients. Prepared documents and reports using Microsoft Word and Excel. Conducted market research and created summaries. Managed to-do lists and daily task tracking. Set reminders and scheduled appointments. EVERTRUST ROOFING AND REMODELING Call Center Agent - Contacted homeowners and commercial property managers to offer remodeling, roofing, and HVAC services. Scheduled over 20 weekly appointments for in-person estimates. Utilized scripts and personalized sales techniques to increase close rates. Maintained strong follow-ups, converting hesitant leads into paying customers S.R SOLUTIONS Call Center Agent - Made outbound calls to business owners and decision makers. Provided information about company services. Handled customer questions and objections professionally. Maintained call logs and updated customer information. Achieved call targets and scheduled appointments for the sales team. EDUCATION University of Nigeria Nsukka Education/Political Science KEY ACHIEVEMENTS - Successfully handled 500+ customer inquiries weekly. Maintained high customer satisfaction through good communication. Helped schedule appointments and organize calendars for clients. Resolved customer issues quickly, improving customer experience. Met call targets and follow-up targets consistently. SKILLS Customer Service Skills: Customer Support (Phone, Email, Live Chat) Handling Customer Complaints Problem Solving Customer Relationship Management (CRM) Customer Satisfaction Virtual Assistant Skills: Email Management Calendar Management Appointment Scheduling Data Entry Web Research File Organization Travel Booking (Flights & Hotels) Administrative Support Call Center Skills: Outbound Calling Inbound Call Handling Cold Calling Lead Generation Appointment Setting Call Logging Sales Support Technical Skills: Microsoft Word Microsoft Excel Google Docs Google Sheets Gmail Zoom Slack Trello CRM Tools Soft Skills: Communication Skills Time Management Organization Skills Attention to Detail Teamwork Ability to Work Remotely Fast Learner