Favour Obiefuna

OBIEFUNA FAVOUR ONYINYE ADMINISTRATIVE VIRTUAL ASSISTANT | CUSTOMER SERVICE SPECIALIST- - Lagos State, Nigeria | http://www.linkedin.com/in/favour-obiefuna-89aa69319 PROFILE SUMMARY Experienced Administrative Virtual Assistant and Customer Service Professional with a keen eye for detail. Provides comprehensive administrative support, handling data entry with accuracy and precision. Maintains organized records to ensure smooth operations. Delivers exceptional customer service through outstanding communication and problem-solving skills. Utilizes digital tools to optimize scheduling, create travel itineraries, manage email, and enhance customer satisfaction. I have a proven track record of process streamlining and improving operational efficiency across multiple industries. CORE SKILLS ● ● ● ● ● Typing Speed and Accuracy Attention to Detail Customer Support Data Management Microsoft Office Suite ● ● ● ● ● Google Workspace Problem-Solving Confidentiality Time Management Multitasking ● ● ● ● Communication Adaptability Customer Relationship Management Active Listening WORK EXPERIENCE Customer Service Specialist – April 2021 – February, 2023 Maxlas Autos, Lagos, Nigeria Achievements: • Delivered exceptional customer service, leading to a 25% increase in customer satisfaction by addressing client inquiries and resolving issues promptly. • Enhanced customer communication efficiency by implementing streamlined support processes, reducing response times by 30%. • Utilized data-driven insights to anticipate customer needs, resulting in a 40% improvement in customer retention and loyalty. • Developed personalized solutions for clients, improving overall customer experience and fostering long-term relationships. • Trained and mentored new team members in customer service best practices, improving team performance and service quality. Virtual Assistant - March 2023 – Present Slingshot Content, Milwaukee, USA | Remote Achievements: ● Provide real-time support via live chat and email, ensuring prompt issue resolution and enhancing customer satisfaction. ● Manage administrative tasks, including scheduling, data entry, and document organization, to streamline operations. ● Utilize Slack, Notion, and Hubstaff to coordinate tasks, track productivity, and improve workflow efficiency. ● Assist clients with content-related inquiries and troubleshooting, ensuring a seamless user experience. ● Collaborate with internal teams to address customer concerns and enhance overall service delivery. EDUCATION Bachelor of Arts in Chinese Studies Nnamdi Azikiwe University, Awka, Anambra State, Nigeria