FAVOUR NGOZI OKEKE
I’m a customer-driven sales specialist with a passion for helping people and making sure they get the best
experience. With a background in customer service, I’m skilled at managing relationships, solving problems, and
finding solutions that really work. Whether it’s handling inquiries, nurturing leads, or scheduling appointments, I
pride myself on clear communication and creating positive experiences that last. I’m well-versed in CRM
systems and email marketing, and I love finding creative ways to engage customers and drive sales. With a focus
on quality and efficiency, I thrive in work settings where I can manage multiple tasks and contribute to team
goals, all while keeping things organized and people happy.
EDUCATION
Chukwuemeka Odumegwu Ojukwu University (COOU) | Igbariam
Oct. 2019 – Aug 2023
Criminology and Security Studies (BSc) - Second Class Upper Division
• Project: Disaster Management in Nigeria: A Study of NEMA Programme in 2022 Flooding in Ogbaru
Local Government Area of Anambra State
WORK EXPERIENCE
NobelQuest Law Firm
Abuja—Remote
Client Service Representative
Oct 2023 – Present
• Answering questions and concerns about Corporate Affairs Commission services, such as
company registration, business name registration, and other related services.
• Assisting customers with their Corporate Affairs Commission-related issues, such as document
preparation, submission and follow-up.
• Addressing and resolving customer complaints in a professional and timely manner.
• Promoting NobelQuest's Corporate Affairs Commission services to potential customers, such as
businesses, entrepreneurs, and individuals.
• Negotiating and closing sales deals with customers, ensuring that all necessary documentation is
completed.
• Ensuring that customers are satisfied with NobelQuest's Corporate Affairs Commission services and
solutions, and making recommendations for improvement.
VOLUNTEERING EXPERIENCE
Legal Aid Community Development Service
Ondo
Legal Content Writer
Jun 2024 – Mar 2025
• Produced high-quality, well-deserved articles on various legal topics, such as human rights, family law,
employment law, etc.
• Create engaging blog posts that provide insight into legal issues, offer advice, and share success stories.
• Write social media posts, tweets, and Facebook updates that raise awareness about legal issues, and
engage with the community.
• Ensure that all content is optimizes for search engines to improve visibility and reach.
• Review, edit the proofread content to ensure accuracy, clarity, and qualify.
• Continuously update knowledge of legal developments, trends, and best practices to ensure content
remains relevant and informative.
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
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In-Demand IT Skills Training
Digital Witch Support Community
Career Essentials in Cybersecurity
Microsoft and LinkedIn Learning
SKILLS
Soft Skills:
• Community
Engagement
• Problem Solving
• Attention to detail
• Customer Service
Management
• Effective
Communication
Hard Skills
• Graphic design
(Canva)
• Cybersecurity
• Advertising
• Virtual Assistance
• Technical Support
• Email
Management
• Workflow
Automation
Apr. 2025
Dec. 2024
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Client Issue
Resolution
Customer
Relationship
Management
Appointment
Setting and
Scheduling
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Calendar
Management
Project
Management Tools
Telehealth and
Credentialing
Airbnb and
Itinerary
Management
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Teamwork
Critical Thinking
Time
Management
Account
Management
Customer Service
Lead Generation
Technical Sales
Writing
Microsoft Office
Telemarketing
Cold calling/Warm
calls
Email Marketing
