Favour Ngozi Okeke

FAVOUR NGOZI OKEKE I’m a customer-driven sales specialist with a passion for helping people and making sure they get the best experience. With a background in customer service, I’m skilled at managing relationships, solving problems, and finding solutions that really work. Whether it’s handling inquiries, nurturing leads, or scheduling appointments, I pride myself on clear communication and creating positive experiences that last. I’m well-versed in CRM systems and email marketing, and I love finding creative ways to engage customers and drive sales. With a focus on quality and efficiency, I thrive in work settings where I can manage multiple tasks and contribute to team goals, all while keeping things organized and people happy. EDUCATION Chukwuemeka Odumegwu Ojukwu University (COOU) | Igbariam Oct. 2019 – Aug 2023 Criminology and Security Studies (BSc) - Second Class Upper Division • Project: Disaster Management in Nigeria: A Study of NEMA Programme in 2022 Flooding in Ogbaru Local Government Area of Anambra State WORK EXPERIENCE NobelQuest Law Firm Abuja—Remote Client Service Representative Oct 2023 – Present • Answering questions and concerns about Corporate Affairs Commission services, such as company registration, business name registration, and other related services. • Assisting customers with their Corporate Affairs Commission-related issues, such as document preparation, submission and follow-up. • Addressing and resolving customer complaints in a professional and timely manner. • Promoting NobelQuest's Corporate Affairs Commission services to potential customers, such as businesses, entrepreneurs, and individuals. • Negotiating and closing sales deals with customers, ensuring that all necessary documentation is completed. • Ensuring that customers are satisfied with NobelQuest's Corporate Affairs Commission services and solutions, and making recommendations for improvement. VOLUNTEERING EXPERIENCE Legal Aid Community Development Service Ondo Legal Content Writer Jun 2024 – Mar 2025 • Produced high-quality, well-deserved articles on various legal topics, such as human rights, family law, employment law, etc. • Create engaging blog posts that provide insight into legal issues, offer advice, and share success stories. • Write social media posts, tweets, and Facebook updates that raise awareness about legal issues, and engage with the community. • Ensure that all content is optimizes for search engines to improve visibility and reach. • Review, edit the proofread content to ensure accuracy, clarity, and qualify. • Continuously update knowledge of legal developments, trends, and best practices to ensure content remains relevant and informative. CERTIFICATIONS & PROFESSIONAL DEVELOPMENT • • In-Demand IT Skills Training Digital Witch Support Community Career Essentials in Cybersecurity Microsoft and LinkedIn Learning SKILLS Soft Skills: • Community Engagement • Problem Solving • Attention to detail • Customer Service Management • Effective Communication Hard Skills • Graphic design (Canva) • Cybersecurity • Advertising • Virtual Assistance • Technical Support • Email Management • Workflow Automation Apr. 2025 Dec. 2024 • • • • • • • Client Issue Resolution Customer Relationship Management Appointment Setting and Scheduling • • • Calendar Management Project Management Tools Telehealth and Credentialing Airbnb and Itinerary Management • • • • • • • • • Teamwork Critical Thinking Time Management Account Management Customer Service Lead Generation Technical Sales Writing Microsoft Office Telemarketing Cold calling/Warm calls Email Marketing