Favour Ernest

ERNEST FAVOUR CHINENYE-https://www.linkedin.com/in/favour-ernest- PROFESSIONAL SUMMARY I am a virtual assistant professional with over three years of experience providing high-level support in remote and fast-paced environments. Skilled in appointment scheduling, email documentation, document handling, and patient follow up, with a strong ability to multitask and maintain professionalism under pressure. Technically proficient in tools such as Gmail, Google Drive, and calendar management system. Committed to enhancing team efficiency and delivering a welcoming, organized experience for all our clients. CORE COMPETENCIES     Customer Relationship Management Data Entry and Information Accuracy Technical and Application Support Time Management and Multitasking     Remote Administrative Support Appointment Scheduling Calendar Management Adaptability and Quick Support CORE IT SKILLS     Zoom Salesforce Slack Excel     Google calendar Hubspot Intercom Zoho     Notion Google Word Trello Asana EXPERIENCE Customer Communications Associate – Finance Analytics Limited Cluj-Napoca, Romania | Remote | August 2024 – January 2025    Delivered accurate, client-ready content on financial markets, supporting inbound queries related to investment reports, and subscription services Responded to customer inquiries via email, clarifying capital market concepts in a simplified manner. Collaborated cross-functionally with analysts and editorial teams to ensure all published information met compliance standards.   Maintained meticulous records of client interactions and issue resolutions using internal CRM. Collaborated with social media and marketing teams to repurpose financial articles into digestible content for Instagram and LinkedIn. ACHIEVEMENT:   Recognized for maintaining a 98% client satisfaction score across over 400 remote interactions, through prompt and consistent follow through. Reduced client follow-up inquiries by 30% by improving clarity in financial article summaries and email replies. Investment Virtual Assistant — Lunexa Capital Advisory Malaga, Spain |Remote | December 2021 – April 2022     Handled preliminary market research and compiled investment briefs to support client decision-making. Managed client communication channels, scheduling, and follow-up for investment advisors, ensuring timely and organized client engagement. Provided proactive support to community members, responding to queries and providing guidance on financial and investment topics. Maintained up-to-date databases of investment opportunities, contacts, and financial resources, ensuring accuracy and easy access for owner. ACHIEVEMENT:   Improved advisor scheduling efficiency by 30% through proactive calendar management Created and scheduled 50+ content pieces, increasing social media followers by 25%. EDUCATION B.SC, Accounting – University of Port Harcourt CERTIFICATION Fundamentals of Customer Relationship Management– COURSERA, (2024) -