Favour Collins

Favour Collins Nsukka Enugu-Nigeria - - Professional Summary Dynamic leader with proven expertise in team leadership and customer relationship management, excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional decision-making and verbal communication skills. Achieved significant improvements in employee productivity and service quality, focusing on strategic training and innovative solutions. Skills Customer service Team leadership Time management Decision-making Verbal and written communication Documentation and reporting Customer relationship management (CRM) Work History November 2023 - December 2024 Self Employed - Nsukka Manager Favrite Foods and Pastries Conducted performance evaluations to identify areas for employee growth. Implemented training programs for enhanced employee skills. Managed budgets for various departmental initiatives. Managed and motivated employees to be productive and engaged in work. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. April 2021 - November 2023 Director Ehkofells Hotels and Suites - Nsukka Enugu Nigeria Front Desk Manager Motivated front desk team by establishing clear goals and performance expectations. Resolved guest complaints with empathy, transforming negative experiences into positive outcomes. Addressed operational challenges by developing proactive solutions and contingency plans. Streamlined front desk operations by introducing new software tools for booking management. Education Coursera E-learning Data Analytics July 2023 University of Nigeria Nsukka Enugu Nigeria Bachelor Of Science Home Economics And Hospitality Management May 2022 Coursera E-learning Jobberman Soft Skills Course For Employer Partners