Favour Collins

Hi, My name is Favour Collins

Professional Summary:

Dynamic leader with proven expertise in team leadership and customer relationship management, excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional decision-making and verbal communication skills. Achieved significant improvements in employee productivity and service quality, focusing on strategic training and innovative solutions.

Skills

Customer service

Team leadership

Time management

Decision-making

Verbal and written communication

Documentation and reporting

Customer relationship management (CRM)

Work History

November 2023 - December 2024

Self Employed - Nsukka

Manager Favrite Foods and Pastries  

Conducted performance evaluations to identify areas for employee growth.

Implemented training programs for enhanced employee skills.

Managed budgets for various departmental initiatives.

Managed and motivated employees to be productive and engaged in work.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

April 2021 - November 2023

Director Ehkofells Hotels and Suites - Nsukka Enugu Nigeria

Front Desk Manager   

Motivated front desk team by establishing clear goals and performance expectations.

Resolved guest complaints with empathy, transforming negative experiences into positive outcomes.

Addressed operational challenges by developing proactive solutions and contingency plans.

Streamlined front desk operations by introducing new software tools for booking management.

Education

Coursera E-learning

Data Analytics

July 2023

University of Nigeria Nsukka Enugu Nigeria

Bachelor Of Science Home Economics And Hospitality Management

May 2022

Coursera E-learning

Jobberman Soft Skills Course For Employer Partners