Fatum Kiptanui

FATUM CUSTOMER SERVICE, SALES & DIGITAL MARKETING SPECIALIST KIPTANUI WORK EXPERIENCE VIRTUAL ASSISTANT I INDEPENDENT CONTRACTOR 20FOUR7 VA (2024 - CURRENT) ABOUT ME in a fast-paced remote environment, I leveraged strong communication skills to convert leads into satisfied clients for our logistics company. My Highly motivated and versatile customer responsibilities included initiating outbound calls to potential shippers, service, sales, and marketing specialist assessing their transportation needs, and presenting customized quotes with five years of experience exceeding with clear pricing structures and delivery timelines. I also guided clients customer expectations in office, front through various shipping options like truckload, LTL, and expedited desk, and remote environments. Proven services, tailoring recommendations to their specific requirements. ability to resolve complex problems Furthermore, I maintained meticulous records of all interactions, through ensuring efficient client information management and follow-up empathetic achieving both communication, company goals and customer satisfaction. Possesses strong writing, videography, editing, photography, and acting skills gained through Film, Media, and English literature degrees and diverse work experience. EDUCATION CUSTOMER SERVICE AND SALES REPRESENTATIVE (2022 - 2023) FOUNDEVER (SYKES SITEL), WINNIPEG, CANADA Highly motivated and adaptable customer service and sales representative with a year of experience in a remote work environment. Skilled in managing personal workload and performance. Possesses strong empathy and active listening skills, ensuring customer satisfaction through attentive resolution of billing, account, and technical issues. University of Manitoba / Winnipeg, MB, Canada (2015 - 2019) Film Media and English Literature FRONT DESK/CLUB ATTENDANT (2019 - 2022) GOODLIFE FITNESS, WINNIPEG, CANADA Saint Mary's School (2013 - 2014) Passionate and driven fitness enthusiast with three years of experience International Baccalaureate at GoodLife Fitness, excelling in diverse roles as Front Desk Attendant, Loreto Convent Vallery Road (2009 - sales, account management, fitness class instruction, equipment 2012) Motivator, and Club Attendant. Demonstrated proficiency in membership organization, and maintaining a clean and hygienic club environment KCSE CONTACT - CUSTOMER SERVICE SPECIALIST (2018 - 2019) 24/7 IN TOUCH, WINNIPEG, CANADA Customer service expert with a proven track record of exceeding expectations in a fast-paced Airbnb environment for personal homes, - real estate, and hotel hosts/ partners. Adept at handling complex Nairobi, Kenya effectively. A calm and professional demeanor under pressure. customer inquiries, prioritizing urgent cases, and resolving issues FATUM CUSTOMER SERVICE, SALES & DIGITAL MARKETING SPECIALIST KIPTANUI WORK EXPERIENCE VIDEOGRAPHER / EDITOR (2023 - CURRENT) SAFI CARPETS, NAIROBI, KENYA ABOUT ME Passionate visual storyteller specializing in captivating video content for Highly motivated and versatile customer brands. Bringing carpets to life through high-quality videography and service, sales, and marketing specialist editing, I contribute to Safi Carpets' marketing goals by showcasing their with five years of experience exceeding professional washing services in an engaging and brand-aligned way. customer expectations in office, front desk, and remote environments. Proven ability to resolve complex problems through empathetic achieving both communication, company goals and customer satisfaction. Possesses strong writing, videography, editing, photography, and acting skills gained through Film, Media, and English literature degrees and diverse work experience. EDUCATION University of Manitoba / Winnipeg, MB, Canada (2015 - 2019) Film Media and English Literature Saint Mary's School (2013 - 2014) International Baccalaureate Loreto Convent Vallery Road -) KCSE CONTACT --Nairobi, Kenya INTERN/SUPERVISOR (2013 - 2015) FACTUAL FILM DELIGHT LIMITED, NAIROBI, KENYA Seasoned film and media intern to supervisor with over 2 years of experience coordinating shows, marketing campaigns, advertising, and handling social media platforms. Skilled in creative writing for client advertisements and promotional materials. Possesses a strong technical skillset in videography, editing, and graphic design using Adobe Creative Suite and Canva. FATUM CUSTOMER EXPERIENCE, MEDIA & DIGITAL MARKETING SPECIALIST KIPTANUI SKILLS Customer service, 6 Years Writing, 10 Years POC systems expert Script writing Data entry Advertisement story boards Inbound and Outbound Calls Social Media writing Directing, Videography, and Editing, 11 Graphic Design, 2 Years Years marketing Feature length films photo editing Short videos Advertisements SOFTWARE & TOOLS Advanced (Admin/ Business Support) Beginner Helpscout Freshdesk Zendesk Google my business Amdocs CRM suite Google Analytics Airbnb App Grasshopper Advanced (Marketing) Intermediate Social Media: LinkedIn, Youtube Photoshop Adobe Premiere Pro and Final Cut Pro Social Media: Instagram, Facebook and Twitter Canva CERTIFICATES AND ACHIEVEMENTS General Administrative Course Certificate of Completion at 20four7VA company Videographer Volunteer Springs Church ( 2015 - 2022) REFERENCES Factual Films Delight Ltd. Goodlife fitness Westwood Managing Director - Muzna Saleh: - Head Motivator - Jonel Fabro: - Email:- Erinn Sinker (Associate Relations) : 24-7 intouch Contact Number: Email:- - Foundever (Sykes Sitel) Springs Church Winnipeg HR employment support https://springschurch.com/winnipeg/ -