Fatima Rañada

FATIMA RAÑADA Customer Service Representative Objective Dedicated and friendly Customer Service Representative with over 4 years of experience delivering exceptional service, resolving inquiries and complaints, and handling outbound and - inbound calls as a loyalty retention representative, with expertise in sales, collections, and customer retention. - Work Experience Block 11 Lot 19 Ph 2 AFP EP Village , Taguig City, 1630 NCR, PH. Jan - Education Mar 2020 Bachelor of Science in Office Administration Cavite State University-Imus Campus- GPA: 1.79 Certificates Q2 2023 MMDC Recognition Best Agent Q3 2024 MMDC Recognition Best Agent Jan 2021 Jun 2021 Jul 2021 Aug 2025 Travel Assisting Client Inquiries Alorica Philippines Customer Service Representative Tasked with updating customer profiles and collecting customers' account balances. Managed inbound customer inquiries while TELUS Digital Philippines Operations CSR III Responsible for customer retention and ensuring high levels of customer satisfaction. Handled inbound and outbound customer inquiries, sales, and renewal of service agreements. Maintain and update customer profiles; collect and process account balances. Tagalog Cooking Car Supplies Inventory promoting and closing sales English Camping Parts Department Assistant-OJT Receiving ordered supplies Language Hobbies & Interests Isuzu Automotive Dealership Inc. References Eddcel John Laid Telus Digital Philippines -Manager Phone: - Email : - Novavilla Fauntes Telus Digital Philippines -CSR Phone: Email : -- All information stated in this résumé is true and accurate to the best of my knowledge. Fatima Rañada