Fatima Rañada

“I’m a motivated and results-driven professional with over 4 years of experience in customer service and sales, primarily in high-volume call center environments. I started as a Customer Service Representative at Alorica, where I handled inbound inquiries and began learning how to promote and close sales during calls. I then joined TELUS Digital as an Operations CSR III, where I handled both inbound and outbound customer calls — focusing on customer retention, upselling, and service renewals.