Fatima Audu

FATIMA AUDU PROFILE An adept executive assistant and strategic project executor with over five years of experience supporting C-level leadership in dynamic, fast-paced environments. Passionate about eliminating operational friction, maximizing execution ownership, and driving digital transformation, I thrive on turning meeting discussions into actionable outcomes and ensuring every task is tracked to completion. I excel at problem solving, systems automation, and managing complex logistics with a reputation for high integrity and unrelenting urgency. SKILLS • Expert user of CRM tools (Salesforce, Zoho, Intercom, Zendesk) • Exceptional project planning, execution, and management using tools like Monday and Asana • Proficiency in Google Workspace, Microsoft Office, Slack, and Zoom • Strong record keeping, scheduling, and detailed note-taking • Outstanding written and verbal communication with a focus on actionable reporting • Proven team building, decision-making, and problem-solving abilities • Process automation and systems streamlining to boost operational efficiency • Operational and financial oversight with meticulous attention to detail PROFESSIONAL CERTIFICATIONS • Google IT Support Fundamentals – Google (Coursera), 2022 • Customer Service Certification – Coursera • Digital Marketing – Accenture Future Learn, 2019 • Digital Skills for the Workplace – Education and Training Foundation (UK), 2018 • Project Management – HiiT, Lagos, Nigeria, 2016 EDUCATION • PGDE in Education – National Teachers Institute (NTI), Kaduna,- • B.SC (Hons.) in Microbiology – Kogi State University, Anyigba, Kogi State,- • School Leaving Certificate – Taoheed Secondary School, Plateau State,- WORK EXPERIENCE Executive & Strategic Operations Manager-Deloitte, Lagos (December 2019 – November 2025) • Acted as the CEO’s force multiplier by proactively attending all key meetings, capturing detailed decisions and action items to assign execution ownership. • Collaborated closely with senior leadership and the entire project team to ensure seamless project cycles and maximize productivity. • Managed the full lifecycle of project deliverables by using advanced project management software, achieving a 98% on-time delivery rate. • Coordinated travel, logistics, and supply chain arrangements for executive events, workshops, seminars, and conventions. • Resolved operational challenges with minimal oversight by rigorously tracking execution and ensuring task closure. • Streamlined internal communications by regularly updating project logs and providing strategic recommendations for process improvements. Executive Support & Operations Specialist-Probase Integrated Services (November 2016 – November 2019) • Provided high-level front desk and executive support, managing scheduling, inbound calls, and client inquiries with urgency and precision. • Leveraged Zendesk, Intercom, and Zoho CRM to create, track, and resolve customer service tickets, consistently driving enhanced service delivery. • Conducted real-time task delegation and follow-ups that improved overall customer satisfaction by 92% within six weeks. • Coordinated vendor management and digital marketing campaigns while ensuring prompt resolution of customer concerns. • Maintained clear and concise records of customer interactions, ensuring proper escalation and resolution of complex requests. Administrative Operations Coordinator-Alpine Life Solutions, Ikeja, Lagos (November 2013 – February 2016) • Supported the administrative needs of executive leadership by managing calendars, organizing meetings, and coordinating travel arrangements. • Collaborated with project managers and senior administrators to draft meeting agendas and detailed follow-up notes to ensure closure of actionable items. • Handled invoice creation, vendor sourcing, and payment tracking with precision using Dubsado. • Efficiently managed office communications and escalated complex queries through the appropriate channels to ensure timely resolution. PERSONAL DETAILS Hobbies include learning new skills, interacting with people, surfing the net, and working remotely. REFEREES Available on Request