Fatima Audu

 FATIMA AUDU Profile An emphatic executive assistant with over 4 years of experience in project management, and customer service with a track record of strong performance and possessing flexibility and ability to work in a deadline oriented, fast paced environment while providing top level professional administrative services. Very efficient with all project management softwares and CRM tools to execute tasks with a 98% delivery rate in all project schedules. . Interested in working with organizations that utilize technology to create positive change around the world, digital transformation and design thinking. Skills Efficient with CRM tools. Record keeping Google Workspace tools Microsoft Office Communication tools Team building Customer Interfacing Telemarketting Appointment setting Project Management tools. Strong Presentation skills. Salesforce Professional Certifications. Google IT Support FundamentalsGoogle (Coursera) 2022. Customer Service Certification Cousera 2022. Digital Marketing Accenture Future Learn 2019. Digital Skills for the Workplace Education and Training Foundation (UK) 2018. Project Management. HiiT Lagos, Nigeria. 2016. Education PGDE in Education B.SC (Hons.) in Microbiology National Teachers Institute (NTI) Kaduna- Kogi state university Anyigba kogi state. - School Leaving Certificate Taoheed Secondary School Plateau state- Work Experience Junior Project Manager Deloitte, Lagos ( December 2019 - June 2023) Responsibilities Worked collaboratively with the project manager and team to maximize productivity. Collaborate with the whole project team, contributing to the entire project lifecycle Assisted the project leader by communicating with all the involved parties and managing the timeline and deliverables of the projects under their control. Forwarding project files to the relevant parties, personnel and decision-makers. Updated project logs with the progress of finished assignments. Assed and reviewed the status of projects and providing recommendations to the manager on approaches and procedures for project implementation Addressed and resolved any concerns to avoid misinterpretation and disruption during the execution of the project. Being responsible for day-to-day administrative tasks such as drafting reports, scheduling meetings, sourcing and delivering supplies, organizing and managing files, handling travel and lodging arrangements for project-related workshops and seminars, conventions and other functions. Front desk/Customer support Probase Integrated Services (November 2016- November 2019) . . Delivered overarching front desk support- including scheduling, answering phone calls, resolving issues and complaints, checking in visitors and maintained visitor logs. Earned the reputation for quickly and decisively resolving customer complaints while ensuring their optimal comfort in reception areas and accommodated special requests. Used Zendesk to create, managed and handled customer service tickets. Provided personalised communication using Intercom to create behaviour-driven messages and provided conversational support. Managed customers’ data, marketing campaigns’, using Zoho CRM while providing live chat support. On boarded new clients, responsible for renewals and retentions and acted as an advocate to ensure that all clients’ needs are met. Kept records of customer interactions, transactions, comments and complaints. Ensured customer satisfaction and provision of professional support to customers. Achievements Improved Customer satisfaction by 92% within 6 weeks of working with Probase Integrated Services. Administrative assistant Alphine Life Solutions, Ikeja, Lagos. ( Nov. 2013- Feb. 2016). Directly supported the administrative needs of management. Communicated with stakeholders regarding needs for client support and events. Compiled reports, prepared meeting agendas, took notes, and followed-up on action items. Provided backup support to other departments/functions as needed. Worked with Project Managers and Operations to assist with projects. Organised and scheduled appointments using Google Calendar, booked travel arrangements and managed the director’s calendar. Liaised with executive and senior administrative assistants to handle requests and queries from senior managers. Ordered office supplies and researched new deals and suppliers. Escalated complex requests through appropriate channels. Managed inbound requests from customers in a prompt and professional manner. Used Software like Dubsado to create and track invoices and payment connected with customers, sending contracts, creating and sending custom designed proposals for projects and collecting digital signatures. Internships Speetar Health Digital Platform (Remote, 2022) Chronicles Software Development Company (2018) Edves Nigeria Limited. (2017) Professional Awards . Top 3 Customer success Manager November 2021. . Best Class Representative Award Class of Microbiology, Kogi State University Anyigba, Kogi state. January 2011. Personal Details Hobbies include Learning new skills, interacting with people, Surfing the net and working remotely . Referees Available on Request