Fatima Audu

Work Experience

Junior Project Manager

Deloitte, Lagos ( December 2019 - June 2023)

Responsibilities

• Worked collaboratively with the project manager and team to maximize productivity.

• Collaborate with the whole project team, contributing to the entire project lifecycle

• Assisted the project leader by communicating with all the involved parties and managing the timeline and deliverables of the projects under their control.

• Forwarding project files to the relevant parties, personnel and decision-makers.

• Updated project logs with the progress of finished assignments.

• Assed and reviewed the status of projects and providing recommendations to the manager on approaches and procedures for project implementation

• Addressed and resolved any concerns to avoid misinterpretation and disruption during the execution of the project.

• Being responsible for day-to-day administrative tasks such as drafting reports, scheduling meetings, sourcing and delivering supplies, organizing and managing files, handling travel and lodging arrangements for project-related workshops and seminars, conventions and other functions.

Front desk/Customer support

Probase Integrated Services (November 2016- November 2019) . .

● Delivered overarching front desk support- including scheduling, answering phone calls, resolving issues and complaints, checking in visitors and maintained visitor logs.

● Earned the reputation for quickly and decisively resolving customer complaints while ensuring their optimal comfort in reception areas and accommodated special requests.

● Used Zendesk to create, managed and handled customer service tickets.

● Provided personalised communication using Intercom to create behaviour-driven messages and provided conversational support.

● Managed customers’ data, marketing campaigns’, using Zoho CRM while providing live chat support.

● On boarded new clients, responsible for renewals and retentions and acted as an advocate to ensure that all clients’ needs are met.

● Kept records of customer interactions, transactions, comments and complaints.

● Ensured customer satisfaction and provision of professional support to customers.

Achievements

● Improved Customer satisfaction by 92% within 6 weeks of working with Probase Integrated Services.

Administrative assistant

Alphine Life Solutions, Ikeja, Lagos. ( Nov. 2013- Feb. 2016).

● Directly supported the administrative needs of management.

● Communicated with stakeholders regarding needs for client support and events.

● Compiled reports, prepared meeting agendas, took notes, and followed-up on action items.

● Provided backup support to other departments/functions as needed.

● Worked with Project Managers and Operations to assist with projects.

● Organised and scheduled appointments using Google Calendar, booked travel arrangements and managed the director’s calendar.

● Liaised with executive and senior administrative assistants to handle requests and queries from senior managers.

● Ordered office supplies and researched new deals and suppliers.

● Escalated complex requests through appropriate channels.

● Managed inbound requests from customers in a prompt and professional manner.

● Used Software like Dubsado to create and track invoices and payment connected with customers, sending contracts, creating and sending custom designed proposals for projects and collecting digital signatures.