Faruq Olamilekan Adenuga

FARUQ OLAMILEKAN ADENUGA Ibadan, Oyo State, Nigeria • Available for Remote Work Virtual Assistant | Customer Service | Live Chat & Email Support | HR Support PROFESSIONAL SUMMARY Clients come to me when they need someone who can handle customers, coordinate tasks, and keep operations running without constant supervision. Over 5+ years across banking, sales, and HR, I have delivered measurable results: 100% transaction accuracy as a bank teller, a 15% increase in customer retention through relationship management, and successful onboarding and HR coordination at an FMCG company. I hold certifications in Human Resource Management, Virtual Assistance (Alison), and Cloud Networking (Aviatrix ACE Associate), and I am currently earning my BBA at the University of the People. If you need a remote professional who shows up, communicates clearly, and treats your clients like they matter — let's connect. CORE COMPETENCIES Customer Service & Retention • Live Chat & Email Support • Virtual Assistance • Calendar & Schedule Management • HR Administration & Onboarding • Data Entry & Records Management • CRM & Ticketing Systems • Invoice & Payment Processing • Microsoft Office Suite (Excel, Word, PowerPoint) • AI Tools & Prompt Engineering • Report Writing & Documentation • Team Coordination & Training WORK EXPERIENCE Transaction Officer & Customer Service Officer | Lotus Bank | Akure, Ondo State January 2025 – December 2025 • Maintained 100% transaction accuracy across daily deposit, withdrawal, and payment processing — zero error incidents across the engagement period. • Handled front-line customer inquiries for a bank branch, resolving account issues and complaints within SLA timelines, directly contributing to improved customer satisfaction scores. • Supported account opening and KYC processes, onboarding new clients smoothly and ensuring full compliance with internal protocols. • Performed daily cash drawer reconciliation and end-of-day reporting, maintaining secure and accurate financial records. • Served as a first point of contact for walk-in clients, consistently projecting a professional and helpful brand image for the bank. HR Intern & Customer Service Representative | Meritan Oil and Gas | Ibadan, Oyo State March 2020 – February 2021 • Contributed to a 15% growth in customer retention by implementing structured follow-up protocols and relationship management techniques across a petroleum product customer base. • Supported HR functions including employee onboarding documentation, attendance records, and coordination of staff welfare communications. • Handled POS transactions, issued receipts, and maintained accurate daily fuel sales and stock usage reports — delivering clean data for management review. • Educated customers on product selection and safety information, reducing complaints and enhancing trust in the brand. Sales Manager & Administrative Coordinator | Softwork Business Center | Katsina State March 2022 – October 2023 • Managed daily sales operations and maintained consistent inventory levels, reducing stock discrepancies through accurate tracking and reporting. • Trained and supervised 3+ junior staff, building team capacity and improving overall service delivery and customer satisfaction. • Handled customer service across computing and digital services, resolving queries and maintaining repeat client relationships. • Produced and maintained business documentation including invoices, reports, and correspondence using Microsoft Office tools. EDUCATION Bachelor of Business Administration (BBA) — In Progress | University of the People | Remote September 2025 – Expected January 2028 Higher National Diploma — Agricultural Extension & Management | Hassan Usman Katsina Polytechnic | Katsina State December 2017 – August 2023 CERTIFICATIONS & PROFESSIONAL TRAINING • Virtual Assistant Professional Certificate — Alison Publishing • Certificate in Human Resource Management at Organizational Level — University of Ibadan (CSU) & ARPTechnology Professional Training Institute (2024) • Professional Certificate in Human Resources Management — Ongoing (2024–Present) • Aviatrix ACE Associate — Cloud Networking Certification • Data Annotation & Prompt Engineering Training — Independent (August 2025 – February 2026) ADDITIONAL INFORMATION • AI Tools: Actively uses ChatGPT, Claude, Canva AI, and other tools to enhance productivity, generate content, and streamline reporting workflows. • Platforms: Experienced with Mindrift by Toloka (AI conversation annotation), Zulo Group (audio transcription and data annotation), and GoTranscript. • Languages: English (fluent), Yoruba (native). • Availability: Full-time remote, flexible across time zones (GMT+1, open to EST/PST overlap hours).