Faruq Olamilekan Adenuga

When a customer is frustrated, confused, or at the edge of losing trust in a business, that's exactly when I do my best work.

I'm Faruq Adenuga, a remote professional with 5+ years of hands-on experience across banking, customer service, HR administration, and virtual assistance. I've worked in fast-paced environments where accuracy wasn't optional and customer satisfaction was measured daily. Whether I was processing transactions at Lotus Bank with zero error margin, retaining clients at Meritan Oil and Gas, or managing sales operations and staff at Softwork Business Center — one thing stayed constant: I treat every customer interaction as an opportunity to build trust, not just close a ticket.

At Lotus Bank, I served as both a Transaction Officer and Customer Service Officer — handling deposits, withdrawals, account opening, and resolving client complaints on the front line. I maintained 100% transaction accuracy across my entire engagement and supported clients through sensitive financial issues with patience and professionalism. In one memorable case, I helped a distressed customer who had made an erroneous transfer — I calmed her down, escalated the issue through the right internal channels, followed up consistently until the funds were fully reversed and returned to her account. That's the kind of ownership I bring to every role.

Before banking, I gained HR and customer-facing experience at Meritan Oil and Gas, where my relationship management approach contributed to a 15% increase in customer retention. I also managed staff, handled documentation, and coordinated onboarding processes — giving me a rounded view of how operations, people, and customers connect.

On the technical side, I hold a Virtual Assistant Certificate from Alison, a Certificate in Human Resource Management from the University of Ibadan, and an Aviatrix ACE Associate certification in Cloud Networking. I'm also currently completing a Bachelor of Business Administration at the University of the People. I actively use AI tools — including Claude and ChatGPT — to work faster and smarter, whether that's drafting professional responses, organizing data, or managing repetitive tasks efficiently.

I'm based in Ibadan, Nigeria, and fully available for remote work across time zones.

If you need someone who communicates clearly, handles pressure gracefully, and takes problems off your plate — I'm ready to start.