Faridah Bori

·        Communicate effectively and professionally with customers while utilizing technical experience and knowledge to resolve issues to reach high-quality service.

·        Resolve or elevate tickets and calls using Zendesk.

·        Learn new products continually.

·        Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management.

Previous Job Operations Manager:

·  Ensured execution of all operations-focused processes for the store, completing them per company standards.

·  Supported efforts to ensure that the store shrink was within company standard and below store goal of .1%.

·  Maintained the store's budget and ensured that all supplies were being ordered weekly while remaining under budget.

·  Maintained and executed cleaning programs, fixture/promotional marketing updates, and store inventory levels per company standards.

·  Prepared and tracked outbound and inbound shipping.

·  Managed RTV ("Return to Vendor") and obsolete products in accordance with company policy.

·  Monitored stock room cleanliness and general organization.

·  Created projects for the store and executed them fully, ensuring that they remained within budget and on time while being compliant with all environment, safety, and maintenance requirements/documents per company standards.

·  Managed the inventory of the store including shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes were completed within company guidelines and timeframes.

·  Acted as a role model by demonstrating excellent client service and maintaining objective and professional relationships with brand partners, key stakeholders, peers, direct reports, and supervisors.

·  Validated that all store operational issues were being reported, resolved and escalated.

·  Proactively identified risks, communicated them to directors and came up with resolution strategies and contingency plans.

·  Understood store goals, opportunities, and trends, ensuring that store employees were aligned with each.

Regularly acted as the Client Experience & Logistics Leader within the store supervising 12 employees, encouraging their development and cultivating a positive work atmosphere.