Farhath Unnisa

FARHATH UNNISA Agile Coach/ Agile Transformation Lead --Hyderabad, Telangana 500048 PROFESSIONAL SUMMARY Seasoned and results-oriented Agile Coach / Transformation Leader with 18+ years of experience across Market Research and IT services, including the first 9 years in traditional project management and the past 9 years deeply rooted in Agile delivery and coaching. Proven track record of leading enterprise-wide Agile transformations, coaching executives, product owners, and cross-functional teams, and fostering a culture of continuous improvement, collaboration, and innovation. Highly skilled in implementing and scaling Scrum, Kanban, SAFe, and Scrum@Scale frameworks, tailoring them to organizational maturity and strategic goals. Expert in task and workflow management using tools like Jira and Confluence, driving visibility, accountability, and execution excellence. Known for facilitating agile ceremonies, leading workshops, and enabling structured engagement across technology and business units. Strong focus on measurable outcomes, with experience in defining Agile metrics, creating dashboards, and documenting success stories that demonstrate business value and cultural change. Recognized for bridging gaps between strategy and execution, empowering teams, and influencing leaders to embrace agility at scale. EXPERIENCE Sutherland Global Services Hyderabad, Telangana Aug 2018 - May 2025 CGI India Pvt Ltd Hyderabad Mar 2017 - Sep 2018 Agile Coach • Spearheaded enterprise-wide Agile transformation for 10+ product teams, coaching leaders, POs, and squads on Agile principles, OKRs, and delivery models. • Designed and implemented customized Agile operating models across verticals, driving continuous alignment between strategy and execution. • Acted as central Agile Coach to support agile ceremonies, coach on Jira workflows, and manage backlog prioritization with POs. • Facilitated large workshops, including PI Planning, Inspect & Adapt, and cross-functional retrospectives, aligning with divisional goals and customer outcomes. • Documented success stories of agile adoption, publishing outcomes and metrics that showcased ROI and cultural shift. • Created status dashboards and reporting tools to provide leadership visibility on performance, maturity, and transformation milestones. • Initiated Agile Metrics Dashboard, reducing leadership follow-ups by 50% and enabling datadriven decisions. • Helped set up an Agile CoE, standardizing knowledge sharing, workshops, self-assessments, and capability development across the enterprise. • Expert in tools like Jira, Confluence, Microsoft Office, AzureDevops, Rally, zoho and other collaboration platforms. Agile Consultant/ Agile Trainer • Led the design and rollout of agile workflows in Jira, standardizing story hierarchies, backlog structures, and boards to reflect strategic goals. • Facilitated OKR alignment workshops across product teams and PMO leadership to synchronize quarterly goals with agile team deliverables. • Organized cross-location Agile working sessions and workshops, driving collaboration between offshore and nearshore teams. • Developed and shared case studies of agile pilot teams, presenting transformation outcomes, productivity metrics, and cultural impact to senior leadership. • Established feedback loops through retrospectives and regular coaching sessions, resulting in measurable improvements in sprint predictability and team morale. • Partnered with QA leads and architects to improve definition of done (DoD) and strengthen quality control across agile releases. • Mentored new Scrum Masters and Agile Leads in applying servant leadership, team facilitation, and continuous improvement principles. ADP India Pvt Ltd Scrum Master/ PMO Liaison Hyderabad • Played a dual role bridging strategic project planning with agile execution, ensuring agile practices aligned with corporate delivery milestones. • Launched visual dashboards and agile KPI tracking mechanisms to track business value delivery, sprint goals, and cycle times across teams. • Championed backlog hygiene and helped POs with effective backlog grooming, story mapping, and MVP planning for payroll and HR tech solutions. • Facilitated team engagement activities and agile health checks, improving collaboration and psychological safety. • Collaborated with ADP University to deliver internal training on Agile practices and tool usage across domains including HR, payroll, and finance tech. • Coached team members on accountability and ownership, fostering self-managed teams aligned with Agile values and principles. May 2015 - Apr 2017 Global Data Solutions Inc Hyderabad Jun 2013 - Aug 2014 Forum Business Research (Winnou) Hyderabad Sep 2011 - May 2013 Market Tools Research Pvt Ltd Hyderabad Jan 2007 - Aug 2011 Operations Manager cum Agile Consultant • Led Agile transformation within operations teams, facilitating cross-functional collaboration and daily workflows through Scrum/Kanban practices. • Instituted regular team coaching sessions to develop agile mindsets, driving improved throughput and reducing cycle time by 20%. • Documented and shared early success stories from agile adoption within business ops, influencing leadership buy-in for broader rollout. • Partnered with delivery managers to introduce sprint forecasting techniques, increasing stakeholder confidence and delivery accuracy. • Maintained detailed Agile coaching logs, tracking progress of each team and aligning maturity assessments with organizational growth plans. Product Manager • Collaborated with marketing, tech, and design teams to define and document business use cases, forming the foundation for Agile epics and features. • Ran backlog grooming workshops with business stakeholders, aligning team priorities with user journey maps and strategic themes. • Supported early Agile adoption by mentoring cross-functional teams on agile roles, user story writing, and acceptance criteria definition. • Coordinated product demo sessions with end-users and documented feedback-driven success stories, later shared with leadership and customers. • Used data analytics to measure product impact, feature adoption, and sprint effectiveness —helping teams iterate and improve. Project Manager • • • Successfully managed projects with tight deadlines and limited resources. Coordinated team members to ensure tasks were completed on time and within budget. Collaborated with cross-functional teams across multiple departments to achieve goals. • Provided clear direction to internal teams, setting expectations and due dates for deliverables. • • • Developed project plans, tracked progress, and reported results to stakeholders. Communicated effectively with all levels of stakeholders including executives. Resolved conflicts among team members by facilitating productive conversations. TNS India Pvt Ltd Group Project Leader Hyderabad • Created detailed reports outlining project objectives, progress updates and final results for senior management review. • Proactively identified opportunities for cost savings through optimization of processes or use of alternative resources. • Leveraged organizational tools such as Microsoft Project Manager to track key performance indicators. Aug 2004 - Dec 2006 EDUCATION Bharath P.G College Completed coursework towards MASTERs in COMPUTER SCIENCE Hyderabad 2002 Bharath Degree College Completed coursework towards BACHELORs in COMPUTER SCIENCE Hyderabad 2000 SKILLS • • • • • • • • Team Building and Leadership Scrum Strategic Planning and Execution Stake Holder Management Motivational techniques Meeting facilitation Motivational leadership style Sprint planning • • • • • • • • Distributed Agile Kanban Agile values and principles Effective communication Team development Task delegation Servant leadership Agile training CERTIFICATIONS • • • • • • • • • Enterprise Agile Coach (ICPENT), ICAgile Agile Coach (ICP-ACC), ICAgile Kanban Management Professional, Lean Kanban University Scrum Master (CSM), Scrum Alliance Scrum Professional (CSP), Scrum Alliance Certified SAFe Agilist, Scaled Agile Framework Certified SAFe advanced Scrum Master Agile Project Management - PMI-ACP, PMI Devops Professional, Devops Union • • • • • • • • Enterprise Agility SAFe Agile Training and Coaching Coaching techniques Strategic planning Ethics and integrity Backlog grooming Organizational agility REWARDS AND RECOGNITION • • • • • • Gold Medalist - B.Sc - Osmania University Achieved 100% error free projects - Quality Award - TNS Client Satisfaction Award - TNSSPSS, Analytics - Market Tools Best Agile Team award - ADP Agile Metrics Dashboard Innovation - Sunera Technologies/ Sutherland Global Services Appreciation from Leadership on - Agile Metrics Dashboard - Leadership Team TECHNICAL TOOLS • • • • • • • • • • Jira Confluence Microsoft Office MS Project Zoho Rally Azure Devops java Script Power BI Gen AI