Farhana Sarmin

Farhana Sarmin OBJECTIVE: Customer Service Representative with 6 years of proven experience of Strong Interpersonal communication skills, Problem analysis and problem solving, Team management. Seeking a position as a Customer Service Representative. ​ SKILLS AND SOFTWARE: 1.​ Customer Service – 9/10 ●​ Slack- 6 yrs. ●​ Gmail – 6 yrs. ●​ Zendesk - 6 yrs. ●​ Webmail – 1 yr ●​ Sirportly – 1 yr. ●​ tawk.to – 2 months​ 2.​ Data Entry – 9/10 ●​ Google Spreadsheet- 6 yrs ●​ MS Office - 6 yrs 3.​ Graphic Design – 8/10 ●​ Adobe Photoshop – 6 yrs. ●​ Adobe Illustrator – 6 yrs. 4.​ Shopify – 9/10 WORK EXPERIENCE: Printproaz printproaz.com Arizona,USA Customer Service​ ​ ​ ​ 31/01/24 - 16/05/2025 Replying to customers' emails, distributing design tasks to the designers, updating tasks to Trello, and Training VAs Tribute tribute.co Brooklyn, Newyork Customer Service​ ​ ​ ​ 05/05/20 - 31/08/2022 Response Customer Inquiries through email and live chat, Finding out system bugs, solving technical issues, Update on Google Sheet, Follow up Email to customer. ​ ​ DDK​ ​ ​ BCMY PTE LTD 50 Raffles Place, #30-01, Singapore Land Tower, Singapore 048623​ ​ ​ ​ Customer Service​ ​ ​ ​ 02/01/18 - 02/02/2020 Live chat, Moderating forum posts Replying inquiries on forum ​ ​ ​ Lux Group​ ​ ​ Online​​ ​ ​ Customer Service​ ​ ​ ​ 05/01/17 - 07/01/17 Replied customers emails via Sirportly, Updated on google sheets, Tracked orders, Processed orders, Return handling.​ Kuthi Devs​ ​ Dhaka, Bangladesh​ ​ ​ ​ ​ Graphic Designer​ ​ ​ ​ 03/24/18 -04/24/18​ Removing Background from image and making it transparent. Retouching photos, making photo smoother to use on website.​ ​ ​ EDUCATIONAL ATTAINMENT: Akita International University​ Akitaa, Japan​ 2022 – 2024​ Subject: M.A (English Language Teaching) Presidency University​ Dhaka, Bangladesh​ 2020 – 2022​ Subject: M.A (English Language Teaching) Govt. Women’s College, Barisal​ Barisal, Bangladesh​ 2014 – 2019​ Subject: B.Sc (Physics) Mehendiganj Mohila College, Mehendiganj, Barisal Mehendiganj, Barisal, Bangladesh Subject: Science- Patarhat Girls’ Secondary School, Mehendiganj, Barisal Mehendiganj, Barisal, Bangladesh Subject: Science- SEMINARS/TRAINING/ACHIEVEMENTS: ●​ Customer Service Training (https://alison.com/) ●​ eCommerce University ,e-larning — eCommerce Virtual Assistant (https://ecommerce.university/) ●​ Beginner To Professional - The Complete Photoshop Guide​ (https://www.udemy.com/) PERSONAL PROFILE: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Date of Birth​ ​ Place of Birth​ ​ Place of Residency​ Age​ ​ ​ Height​​ ​ Weight​​ ​ Civil Status​ ​ Sex​ ​ ​ Citizenship​ ​ ​ :​ :​ :​ :​ :​ :​ :​ :​ :​ March 03, 1996 Mehendiganj, Barisal, Bangladesh Badda, Dhaka, Bangladesh 29 yrs. old 158 cm 132 lbs. Married Female Bangladeshi ​ I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​