Farhana Sarmin

Regardless of the industry, your business belongs to, there's no denying that customers are and will always be your company's lifeline. Thus, providing superb customer service should be on top of your priorities. 

If that's you maybe I can help. I'm Farhana Sarmin, expert Customer Service Representative providing phone, email & live chat support for the international business of all sizes. I am very experienced with Zendesk, Sirportly, tawk.to, Freshdesk. I am eager to learn to use any new tools that would get the job done well for you and your team. 

How I work:

• Research complicated cases without prompting to provide more comprehensive to customer.

• Remained courteous and calm at all times, even during moments of intense customer displeasure

• Have a clear idea about company product & services, including prices and special discounts

• Keep up – to – date with company social media post and blog

• Handle 50+ customer interaction per day, giving detailed, personalized, friendly & polite service to ensure customer retention

If you’re looking for an expert Customer Service Representative without wasting your time and money, message me. 

Best Regards,

Farhana Sarmin

P.S. You may find someone with lower rates, but do you really think that quality compares?