Fareeha Afzal

FAREEHA AFZAL Askari X, Lahore, Pakistan --- - - LinkedIn A highly motivated professional with over 4+ years of experience in customer support, telemarketing, and medical billing. Proficient in tools like Zendesk and Salesforce, I’m dedicated to enhancing organizational success through effective communication, operational expertise, and technical skills. AREAS OF EXPERTISE Customer Support Problem-solving Team Management Telemarketing Business Development Medical Coding Cold Calling Technical Support PROFESSIONAL EXPERIENCE (Mar 24 - Feb 25) – Calabasas, CA INTERCONTINENTAL PROCESSING GROUP Telemarketing Sales Representative • Engaged potential clients to assess financial situations, offer debt settlement solutions, and build trust, consistently meeting call targets and promoting financial freedom. (Sep 23 – Sep 24) – Brooklyn, NY APEX CONNECT • Business Development Executive Prospected potential clients to promote patient care services, collaborating with teams to create tailored proposals that showcased the company’s solutions. VCPK (Sep 23 – Mar 24) – Gaylord, MI Medical Biller & Compliance Chart Auditor • Skilled in assigning ICD-10 and CPT codes for compliance, ensuring HIPAA adherence, and resolving claim denials to minimize revenue loss and improve billing efficiency. (Apr 23 – Sep 23) – Stafford, VA Patient Care Specialist • Managed patient records, appointments, and prior authorizations, while effectively handling inquiries and calls using communication scripts to ensure timely and efficient communication. (Dec 21 – Apr 23) – Lahore, PK MINDBRIDGE – Revolut Team Lead Coordinator L3 • Led a team of L3 support agents in fintech, driving efficient issue resolution and implementing training to improve technical skills and reduce resolution times. (Dec 20 – Dec 21) – Lahore PK IBEX - Walmart • Customer Support Specialist Ensured customer satisfaction by efficiently managing inquiries with professionalism and empathy, leveraging in-depth knowledge of Walmart products to provide accurate information and resolve issues. (Apr 20 – Nov 20) – Lahore, PK MINDBRIDGE – foodpanda Customer Support Specialist • Managed live chats and emails on Salesforce, Zendesk, and pandacare, ensuring top-tier service quality and consistently achieving high CSAT scores. EDUCATION • BSc in Public Administrations | CGPA- – 2023 | Lahore College for Women University SKILLS AND INTEREST • • • Technical: Atlassian Suite, Metabases, Google Suite, Microsoft Office, Zendesk, Salesforce, Knowledge Base, Toku, VICI Dial, GoTo, AdvancedMD (PM, EHR, Advanced Scheduler), Athena, eCW Language: English, Urdu Interests: Traveling and exploring new cultures, Volunteer work and community involvement, Technology and innovation. REFERENCE Reference will be furnished on demand.