Fareeha Afzal

Hi, I’m Fareeha, a people-first professional with over 5+ years of experience in customer support, sales, medical billing, and team coordination. I’ve worked with companies in the US, handling everything from front-line support to leading teams and managing backend operations. My journey started in customer service, and over time, I’ve grown into someone who understands the full picture, from solving customer concerns to optimizing workflows and making sure teams run smoothly.

I’ve had the opportunity to work with big names like Chase, Revolut, Walmart (via IBEX), and foodpanda, and I’ve also supported healthcare companies where attention to detail and compliance are everything. Whether I’m answering live chats, jumping on phone calls, coordinating team tasks, or reviewing insurance claims, I always bring empathy, efficiency, and a problem-solving mindset to the table.

I’m comfortable with tools like Gorgias, Zendesk, Salesforce, AdvancedMD, Athena, and many others that help teams stay on track and customers feel heard. I also have a solid grasp on medical coding (ICD-10, CPT), and I’ve helped streamline billing processes and resolve claim denials, saving time and protecting revenue.

What sets me apart is my ability to quickly adapt to different industries and client needs. I’ve handled everything from high-volume support queues to one-on-one conversations with patients, from cold calling prospects to guiding a team through tough KPIs. I genuinely enjoy helping people, whether it’s a frustrated customer who needs a solution or a team member who needs support.

I’m also naturally curious and always looking to learn. I love working in fast-paced, remote environments where every day brings something new. And no matter what the task, I take pride in doing it right with heart, professionalism, and a little sense of humor too.

If you’re looking for someone who can jump in, own their responsibilities, communicate well, and make your customers feel valued, I’d love to be that person for your team.