Farah Faye Jocson

FARAH FAYE ORIBE JOCSON Block 8 lot 14 Westwood 5 subdivision, Lancaster Estate, Brgy. Pasong Camachile 1, General Trias City, Cavite 4107- PERSONAL SUMMARY: I am an experienced BPO agent, a team player who welcomes any suggestions/opinions of my team with respect. I also do multi-tasking to lessen my workload and my time. I am very flexible and fast-learner to whatever role is given to me. I am also good in time management, making sure to finish all my tasks earlier or on time. WORK EXPERIENCE 2010 - 2011 I love Tacloban Youth Organization - Youth Coordinator/Admin Staff ● Coordinating to all youth organizations in Tacloban City to engaged in Sports activities in their respective Barangays ● Event Coordinator for Youth activities (Singing/Dancing Competitions, Music Band Competitions, Sports Competitions) ● Providing Feeding programs to rural barangays 2012 - 2013 Expert Global Solutions (EGS) - Customer Service Representative ● Healthcare Account (US Account) - Wellpoint, BlueCross and BlueShield ● Inbound voiced account, helping Customers with their healthcare insurance. ● Top Agent with perfect QA and Attendance score. 2 2014 - 2015 UnitedHealth Group (UHG) - Resolution Specialist ● Healthcare Account (US Account) - UnitedHealth Group / OptumRx ● Inbound voiced account, helping Customers with their healthcare insurance. ● Top Agent with perfect QA and Attendance score. 2015 - 2016 Convergys Megamall - Customer Service Representative / Technical Support Representative / Chat Support ● MS Accounts and Billing (US Account) - assists Customers regarding their Microsoft Accounts, answers queries regarding their bill. 6months Inbound and 6months non-voice (Chat support) ● XBOX account - Technical support, assists Customers in navigating their XBOX console. ● Top Agent with perfect QA and Attendance score . 2016 - 2018 Accenture - Customer Service Associate ● Project Alinta Energy (Australian Account) - Dayshift, Invoice account ● Sales and Retention team (Pending Churn) - Outbound voiced account. Helping Customers with queries on their energy account, providing good benefits to retain them. ● Top Agent with perfect QA and Attendance score, Best in Sales 2021 - 2022 EXL - Claim Completion Technician ● The Hartford Group of Companies (US Healthcare Account) Nightshift, Back Office w/ 10% Outbound calls. Medical coder specifically for Short-term Disability. 2021 - 2024 SewSewYou - General VA and Shopify admin ●​ Assist Customer inquiries via Chat/Email ●​ Enabled/Disabled current Collection Launch (Influencer’s name) ●​ Processed Refunds in ReturnGo app and Shopify ●​ ●​ ●​ ●​ Processed Cancellation and Order Adjustment via Shopify Processed Product Descriptions on Shopify Calendar and Email Management Assisted in creating design presentations using templated files 2023 - 2023 (April-December) REVA Global - Medical VA ●​ Front Desk Triage ●​ New Patient Intake ●​ Appointment Scheduling ●​ Insurance Verification ●​ Prior-Authorization SKILLS: ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ EHR/EMR systems Google Sheets Google Slides Google Docs Microsoft Excel Microsoft Powerpoint Monday.com Shopify Slack TASK EXPERTISE: ●​ ●​ ●​ ●​ ●​ ●​ ●​ Prior Authorization Inbox and Calendar Management Front Desk Triage New Patient Intake Insurance Verification Task Management (Monday.com) Customer Service EDUCATION TERTIARY 2006 - 2008 St.Scholastica’s College of Tacloban - Bachelor of Science in Biology 2008 - 2011 St.Scholastica’s College of Tacloban - Bachelor of Science in Nursing SECONDARY 2002 - 2006 Asian Development Foundation College ELEMENTARY 1996 - 2002 Asian Development Foundation College AWARDS ● Top Agent with perfect QA and Attendance score ABOUT ME Height: 4’11 Status: Married with 2 kids Birthdate: February 21, 1990 Age: 35 Gender: Female Religion: Christian Nationality: Filipino Dialect: English, Filipino, Cebuano, Waray-Waray