Fanele Elaine Moyo

FANELE ELAINE MOYO Email:-| LinkedIn: linkedin.com/in/faneleelainemoyo Location: Bulawayo, Zimbabwe | International Phone Number: - PROFESSIONAL SUMMARY Detail-oriented Operations & Administrative Professional with 10+ years of experience in operations management, customer service, and data analysis. Skilled in streamlining processes, managing remote teams, and ensuring efficient business operations. Adept at financial reporting, project management, and enhancing customer satisfaction. Seeking a fully remote role leveraging my administrative, data analysis, and project management expertise. CORE SKILLS & COMPETENCIES • Operations & Process Optimization • Remote Team Coordination • Financial Reporting & Cash Flow Management • Data Entry & Analysis • Customer Service & Client Relations • Project Management & Evaluation • Administrative Support & Record-Keeping • Communication & Team Collaboration • Fluent in English, French (intermediary) PROFESSIONAL EXPERIENCE Operations Lead Playville Planet, Bulawayo, Zimbabwe | Jan 2024 – Dec 2024 • Oversaw daily park operations, ensuring seamless workflow and adherence to company policies. • Managed financial transactions, cash handling, and reporting to maintain revenue accuracy. • Coordinate staff schedules, ensuring optimal resource allocation for peak hours. • Implement and monitor safety procedures to enhance customer experience. Administrative Assistant Playville Planet, Bulawayo, Zimbabwe | 2021 – 2023 • Organized and maintained office records, ensuring secure storage of sensitive data. • Managed daily cash reconciliations, reducing financial discrepancies. • Scheduled meetings, prepared reports, and coordinated communications between departments. Front Office Clerk Young Women Development Trust (YWDT), Bulawayo | 2019 – 2020 • Resolved over 100+ customer inquiries weekly via phone and email, exceeding satisfaction targets. • Provided administrative support, maintaining project data for management reports. Sales & Administration Clerk Brides World, Bulawayo | 2013 – 2014 • Processed sales transactions and reconciled daily cash deposits. • Ensured excellent customer service, assisting clients with purchases and inquiries. EDUCATION & CERTIFICATIONS • Special Honours Degree in Monitoring & Evaluation – Lupane State University -) • Bachelor of Arts in International Relations (Media Studies & Political Science) – University of KwaZulu-Natal -) • Certificate in Project Management – Trust Academy (2019) • Advanced & Ordinary Level Education – Dominican Convent Girls High School -) ACHIEVEMENTS    Improved operational efficiency at Playville Planet by implementing streamlined cash-handling procedures. Successfully conducted data analysis projects for reproductive health campaigns, increasing engagement by 15%. Recognized for integrity and reliability in previous administrative roles. TECHNICAL PROFICIENCIES     Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Google Workspace (Docs, Sheets, Drive) Project Management Tools (Trello, ClickUp) CRM & Data Management Systems ADDITIONAL INFORMATION  Available for remote work across different time zones.  Strong internet connectivity and home office setup for efficient virtual collaboration.  References available upon request.