Falilat Iyanda

FALILAT IYANDA Lagos, LA 100275 - -- PROFESSIONAL SUMMARY Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. SKILLS Excellent verbal and written communication skills. Strong interpersonal skills and ability to empathize with customers. Familiarity with customer service software, Phone, Live chat, and email support. Proficient in conflict resolution and problem-solving. Attention to detail and ability to multitask effectively. Customer and client relations Travel Planning Meeting Arrangements Fast Learner Calendar Management Email Management Schedule Management Meticulous attention to detail WEBSITES, PORTFOLIOS, PROFILES www.linkedin.com/in/falilat-iyanda WORK HISTORY 04/2023 to 01/2024 Executive Administrative Assistant Freelancing Handled travel itineraries for the client. Scheduled meetings and set appointments for the client using meeting scheduling software like Calendly, Google Calendar, etc. Managed emails for the client effectively. Organized daily tasks for my client and send out reminder when due. 02/2022 to 10/2023 Executive Virtual Assistant Freelancing Scheduled meetings and set appointments for the CEO using meetingscheduling software like Calendly, Google Calendar, etc. Managed emails for the CEO Handled travel itineraries for the CEO Logged meetings and calls for the CEO and administrators after every meeting. Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams. 01/2020 to 09/2023 Customer Service Representative United Bank for Africa Provided prompt and courteous service to bank customers, addressing inquiries and resolving issues related to accounts, transactions, and banking products Assisted customers with account maintenance, including account openings, closings, and updates to personal information Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service Collaborated with team members to meet and exceed customer service goals and contribute to overall branch success. Provided primary customer support to internal and external customers. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. 01/2019 to 11/2019 Customer Service Representative & Ticketing Agent Flightwiz Responded to customer inquiries via phone, email, and online chat, providing information about flight bookings, reservations, cancellations, and travel policies Handled customer complaints and concerns professionally and effectively, striving to achieve positive resolutions and maintain customer loyalty Managed ticketing operations, including issuing tickets, processing payments, and coordinating with airlines to ensure accurate booking information. EDUCATION Bachelor's Degree || National Open University of Nigeria. CERTIFICATIONS Virtual Assistant Certification (Alison) Basic Administrative Training Certification (Wing Academy) LANGUAGES Fluent in English.: REFERENCES Available upon request. Fluent in Yoruba.: