Falilat Iyanda

Customer Service/Support and Executive Virtual Assistant

I am Falilat, and I know everything and anything about Customer service and Administrative support. The opportunity to learn continually and deliver top notch services to my amazing clients is what fuels my passion. Customers are the most important part of your business and as such, you need a good customer support specialist to attend to their needs. I, Falilat, am a hardworking, proactive, dedicated, teachable and lively individual who takes pride in high-quality work and services. 

With over four years of experience in the Customer service industry, I have gained expert skills while helping customers with their inquiries and issues. I'm skilled in active listening, empathy, problem-solving, and conflict resolution. I'm passionate about helping customers have a positive experience and ensuring they are satisfied with the outcome. I'm a team player and always willing to go the extra mile to make sure customers are satisfied. A satisfied customer is a returning and loyal customer. 

I have developed my communication skills by working with customers from diverse backgrounds and providing clear, concise and empathetic responses to their inquiries. I am a strong communicator who excels in a fast-paced environment and enjoys collaborating with cross-functional teams. 

I am not just a customer service officer, I offer great customer experience. I am a people person and I love to solve issues and resolve complaints professionally. You need someone who has a professional and positive phone etiquette, I can provide email support, ticket and phone support and I firmly believe in fully comprehending customers needs in order to achieve customer satisfaction.

Here's a brief overview of my skills and experience:

✔️ Customer Service: I have experience in handling customer inquiries and resolving issues via email, phone, and chat. I am proactive and empathetic, and I always strive to provide excellent customer experience. I have hands-on experience with CRM tools such as Zendesk, Freshdesk, Zapier, Trello, Microsoft Teams, Slack etc 

✔️ Data Entry: I am proficient in using various data entry tools and software such as Microsoft Excel, Microsoft Word, Google Sheets, and Docs. I can handle large volumes of data entry tasks with accuracy and speed.

✔️ Administrative Tasks: I can assist with various administrative tasks such as scheduling appointments, managing emails, creating reports, research, lead generation, organizing files, assisting with Real estate tasks, etc

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I am more than willing to learn about products and services to help me provide the best possible support to customers. 

Send a message right away let’s start a fantastic relationship together.