Falguni Khandare

FALGUNI KHANDARE BUSINESS DEVELOPER SPECIALIST CONTACT --Dombivli, Maharashtra EDUCATION Pursuing SMT. MANIBEN M P. SHAH WOMEN'S COLLEGE OF ARTS AND COMMERCE B.A Psychology 2020 SMT. SUMANTAI WANKHADE JUNIOR. COLLEGE HSC SKILLS Lead Generation & Outreach Cold Calling & Email Campaigns Zoho CRM Client Relationship Management Sales Strategy & Pitching Market Research & Prospecting Communication & Negotiation Remote Sales Process Goal-Oriented & Adaptable PROFILE Driven Business Development Specialist with 2+ years of experience in client outreach, lead generation, and customer success. Skilled in cold calling, running high-converting email campaigns, and using tools like Zoho CRM to manage sales pipelines. Known for combining empathy with strategic thinking to build lasting client relationships and drive results. I’m seeking a remote role that supports professional growth, financial stability, and also gives me the flexibility to explore my passion for beauty and lifestyle content creation. WORK EXPERIENCE UNITEDCODE Business Development Specialist JAN 2025 - APRIL 2025 Conducted lead generation using Zoho CRM, managing outreach and follow-ups. Created and executed email campaigns tailored to targeted prospects. Performed cold calling to identify and engage potential clients, building initial interest. Worked closely with the team to refine sales strategies and improve client conversion. Focused on building long-term client relationships and maintaining a consistent pipeline. Teleperformance Global Services Pvt ltd Customer Service Representative - Tier 2 Oct 2023 – Jan 2025 Handle escalated customer service calls with a focus on resolving complex issues and enhancing customer satisfaction. Guide and support team members on best practices for client engagement and effective problem resolution. Consistently achieve high customer satisfaction scores by effectively managing customer expectations and providing timely solutions. Contribute to process improvements, resulting in reduced response times and increased operational efficiency. Pacific Relocation Services Business Developer May 2022 – July 2023 Managed client relationships, resulting in a 20% increase in client retention and a 5% growth in new business within the first year. Conducted market research to develop strategies for client acquisition, allowing for targeted outreach and enhanced customer satisfaction. Collaborated with cross-functional teams to improve the onboarding process, leading to a streamlined client experience. Produced monthly reports on client acquisition and retention, providing data-driven insights for strategic planning. REFERENCE Yura Mozharivskyi UNITEDCODE /CAO & MP Dmytro Herashchenko UNITEDCODE / Head of Partnership and Lead Generation Phone: - Phone: - Email : Email : --