Fajriah

📌 FAJRIAH 📍 Jakarta, Indonesia 📞 - 📧- 🎯 Professional Summary Organized, detail-oriented, and proactive professional with a Bachelor’s degree in Education and over 7 years of diverse experience in Data Analysis, Customer Service, and as Personal Assistant Proven ability to manage executive schedules, analyze complex datasets, and deliver exceptional service. Adept at multitasking in dynamic environments and committed to supporting organizational goals through accuracy, efficiency, and excellent communication. 🎓 Education STAINI — University (Bachelor of Education) 2009 – 2015 GPA: 3.43/4.00 💼 Professional Experience 🔹 Personal Assistant - Holistic Health - Beyond Lights (Jan 2024 - Jan 2025) Coordinated and maintained the daily schedule, travel plans, and personal appointments for the executive Drafted, reviewed, and organized documents, correspondence, and internal memos Acted as a key liaison between the executive and clients, team members, and external stakeholders Managed household and business tasks including budgeting, purchasing, and vendor coordination Maintained high levels of confidentiality and professionalism in handling personal and sensitive information Monitored incoming communications and responded to routine requests on behalf of the executive 🔹 Data Analyst - Mortgage Department - Bank Mandiri (Des 2017 - Jan 2024) Collected, organized, and analyzed large mortgage data sets to identify trends and support business strategies Designed and maintained databases, dashboards, and reports for internal use by the mortgage team Created predictive models and statistical reports to improve loan processing and risk analysis Assisted in preparing executive-level presentations and summaries for monthly board meetings Coordinated with IT and operations teams to automate reporting tools and improve data accuracy Managed documentation and ensured regulatory compliance in all data handling processes Supported ongoing process improvements through data-driven decision-making and root cause analysis 🔹 Customer Service Representative - Telecommunication Company PT Telkomsel, (Jun 2015 - Jul 2017) Handled high-volume customer inquiries through phone, email, and live chat, ensuring timely resolution Assisted customers with billing issues, product activations, technical troubleshooting, and service requests Provided clear, concise information about company products, promotions, and service terms Documented customer interactions accurately in the CRM system to maintain service continuity Collaborated with sales and technical teams to escalate and resolve complex cases Contributed to team targets for customer satisfaction and retention by delivering personalized service Participated in regular training to stay updated with product knowledge and customer service best practices 🛠️ Skills 🔹 Administrative & Executive Support Calendar and schedule management for executives and teams Document preparation, meeting minutes, and correspondence handling Organizing travel arrangements, virtual meeting setups, and logistics Filing systems and office organization (digital and paper-based) Handling confidential information with discretion and professionalism 🔹 Data Management & Analysis Data entry and validation with a high degree of accuracy Proficient in analyzing large datasets to identify trends and generate insights Creating weekly, monthly, and ad-hoc reports for decision-making Proficient in Excel functions (VLOOKUP, Pivot Tables, basic formulas) Experience using dashboards and reporting tools for monitoring KPI Assisting in building predictive models and basic analytics 🔹 Customer Service & Communication Managing inbound/outbound communication across multiple platforms (email, chat, phone) Resolving customer issues with empathy, patience, and professionalism Providing clear product information and technical support CRM data management and follow-up task coordination Strong interpersonal and client-handling skills in multicultural settings 🔹 Digital & Office Tools Proficiency Microsoft Office: Word (document formatting, reports), Excel (data entry & reports), PowerPoint (presentations) Google Workspace: Gmail, Docs, Sheets, Calendar, Drive Basic knowledge of tools like Slack, Trello, Asana, Zoom, and Notion Email management, inbox organization, and follow-up tracking 🔹 Soft Skills Excellent written and verbal communication skills High attention to detail and accuracy Adaptability in remote and multicultural work environments Strong time management and ability to multitask effectively Proactive problem-solving and independent decision-making Team collaboration and a positive, can-do attitude