Seasoned operations leader with 8+ years of cross-functional experience combining AI-driven automation, DevOps, and cloud infrastructure strategy. Proven ability to architect and scale mission-critical SaaS operations, integrating acquisitions and driving reliability, cost efficiency, and innovation via AI-first automation. Skilled in calendar management, email correspondence, customer service, data entry, and project coordination. Adept at leveraging technology to streamline workflows and enhance productivity. Committed to delivering high-quality administrative support in fast-paced, remote environments. Detail-oriented QA Engineer with a strong foundation in manual and automated testing, transitioning from a background in administrative support and telecommunications engineering. Skilled in designing test cases, identifying defects, and collaborating with cross-functional teams to ensure software quality. Adept at leveraging technical knowledge to streamline testing processes and improve product reliability. Passionate about continuous learning in software testing methodologies and tools.