Faiza Obashola Mukhtar | Freelancer Resume

Curriculum vitae PERSONAL INFORMATION Mukhtar Faiza Obashola 5, Atoba Street, Boluwaji Ibadan, Oyo State, Nigeria -, -- WORK EXPERIENCE DEC. 2022 – OCTOBER 2023 ____________________________________________________________________________________________________ INTERNSHIP/STAFF DREAMMARK GLOBAL VENTURES OCTOBER 2023 – JAN. 2025 - Performing Airlines Ticketing - Receiving incoming mails, memos etc. - Learn and assist with CRM tools to organise customer data track interactions - Travel Agency Management duties - Overall management of Airline Reservation - Performing liaison duties between Clients and the organistion - Operating Computer. - Operating Electronic Booking. - Public relation duties. - Other duties as assigned - Acting as the point of contact for all Tourists - Maintaining relationship between the company and agencies. - Support initiatives to improve customer retention and long-tern relationships - Ensure prompt and professional responses to customer queries, providing accurate information CCS/Visa & Ticketting (SNR) (Tourism Department) DREAMMARK GLOBAL VENTURES JANUARY 2025 - Support the CRM team in building and maintaining strong client relationship - Assist in creating customer engagement plans and loyalty programs - Providing administrative support. - Assist in managing customer inquiries via email, phone and in-person interactions. - Public relation duties. - Ensuring policy implementation - Receiving and processing communication channels - Other duties as assigned. - Conduct customer follow-ups to ensure satisfaction and gather service feedback - Support initiative to improve customer retention and long-term relationship - Assist in generating insights and reports to improve engagement strategies and support business development. - Monitoring customer feedback and complaints, recommending improvement for the experience. - Maintaining positive relationship with clients. - Maintain an updated customer database, tracking interaction and feedback. INTERNSHIP (Ticketing/Accounting Department) ASPOM TRAVEL AND TOUR JAN. 2025 – MARCH. 2025 - Performing Airlines Ticketing - Managing Oﬃce Accounting - Social Media Handling Personnel - Conduct customer follow-ups to ensure satisfaction and gather service feedback - Developing Purchasing strategies. - Preparing report. DREAMPORT DREAMPORT INTENSIVE TRAINING PROGRAM - Completed comprehensive training in: * Independent Travel Management/Consultant * Customer Service and Support Management * Product Management * Administrative Assistant * Virtual Assistant * Project Management * Executive / Personal Assistant * Concierge Services and * Sales Management Practical/Mindtickle Training FEB. 2025 – MARCH. 2025 - Client Orientation: Understanding client needs and expectations - Building a Dedicated Client Base: Strategies for client retention and loyalty - Sales Techniques: Eﬀective sales strategies for travel services - Client Management System (CMS): Utilizing CMS to track client interactions and data - Spreadsheet Management: Analyzing data and tracking client interactions - Follow-up Techniques: Conducting proper follow-ups to ensure client satisfaction - Persuasive Communication: Convincing and assisting clients eﬀectively - Communication Channels: Utilizing multiple channels (phone, email, chat) to engage with clients - Pitching: Developing eﬀective pitches for travel services ASAPTICKETS / INTERNATIONAL TRAVEL NETWORK (ITN) CUSTOMER SERVICE REPRESENTATIVE / TRAVEL CONSULTANT MARCH 2025 – TILL DATE - Provided exceptional customer service, resolving inquiries and issues in a timely manner - Utilized CRM tools to track interactions, improve customer relationships, and ensure satisfaction - Conducted follow-ups to gather feedback and ensure customer needs were met - Performing Airlines Ticketing - Assist in managing customer inquiries via email, phone and chats - Assist with CRM tools to organise customer data track interactions - Travel Agency Management duties - Overall management of Airline Reservation - Performing liaison duties between Clients and the organistion - Operating Electronic Booking. - Other duties as assigned - Maintaining relationship between the company and the clients. - Support initiatives to improve customer retention and long-term relationships - Ensure prompt and professional responses to customer queries, providing accurate information OOJO.COM CONCIERGE SERVICE/TRAVEL EXPERT - Oﬀered personalized support and expert advice on travel-related matters - Operated Electronic Booking Systems (EBS) to manage bookings and reservations - Ensured client needs were met, fostering strong relationships and loyalty - Performing Airlines Ticketing - Receiving incoming mails, memos and calls etc. - Assist in managing customer inquiries via email, phone and chats - Assist with CRM tools to organise customer data track interactions - Travel Agency Management duties - Overall management of Airline Reservation - Performing liaison duties between Clients and the organistion - Operating Electronic Booking. - Other duties as assigned - Maintaining relationship between the company and the clients. - Support initiatives to improve customer retention and long-term relationships - Ensure prompt and professional responses to customer queries, providing accurate information EDUCATION AND TRAINING ________________________________________________________________________________________________________ SENIOR SECONDARY SCHOOL CERTIFICATE 2022 O'LEVEL - MATHEMATICS. - ENGLISH LANGUAGE. - DATA PROCESSING - ANIMAL HUSBANDRY - BIOLOGY - PHYSICS - CHEMISTRY - ECONOMICS - AGRICULTURAL SCIENCE - YORUBA TERTIARY INSTITUTION 2022/2023 AHMADU BELLO UNIVERSITY, ZARIA, NIGERIA (IJMB) CROWN HILL UNIVERSITY, ILORIN, NIGERIA 2022/2024 UNIVERSAL SCHOOL OF AVIATION , LAGOS, LAGOS STATE, NIGERIA TRAVEL AGENCY MANAGEMENT (PROFESSIONAL DIPLOMA) 2024 UNIVERSITY OF ILORIN (Nigeria) BACHELOR OF SCIENCE, COMPUTER SCIENCE IN VIEW CERTIFICATIONS DREAMPORT INDEPENDENT TRAVEL MANAGER PERSONAL DATA TRAINING CERTIFICATE (INTERMEDIATE) EF SET Certiﬁcate AWARDS EF SET ENGLISH CERTIFICATE (ADVANCED) _________________________________________________________________________________________________________ 2024 - Most Diligent Student of the Years 2024 graduates 2023 - Best President of the Years 2023 (Cyrus De-Versities) TRAINING 2024 _________________________________________________________________________________________________________ - Airline Geography - Airline Tariﬀ - Airline Ticketing - Airline Reservation - Electronic Bookings - Computer Skills - Salesmanship - Tourism Management - Travel Agency Management - Customer Relationship Management PERSONAL SKILLS Mother tongue(s) ______________________________________________________________________________________________________ Yoruba Foreign language(s) UNDERSTANDING ENGLISH Listening Reading C2 C1 SPEAKING Spoken interaction WRITING Spoken production C1 C1 C1 Levels A 1 and A2: Basic user - B1 and B2: Independent user - C 1 and C2: Proﬁcient user Common European Framework of Reference for Languages KEY SKILLS - Excellent communication and interpersonal skills - Strong problem-solving and conﬂict resolution abilities - Attention to detail and organizational skills - Ability to work well under pressure and manage multiple tasks - Knowledge of travel industry trends and destinations - Proﬁcient in CRM tools and Microsoft Oﬃce (Word, Excel, PowerPoint) Communication skills - Reasonable level of a good communication skill has been attained all through the working experience. Organisational /Managerial skills - Strict diligence, dedication and commitment are necessarily applied in managing, handling and supervising under the regular and virtual duties assigned to. - Absolute integrity is consumed along with an utmost concentration based on a burning passion to discharge duties and responsibilities without compromise or disregard to rules and regulations. Referee MR ADELABU ADEMOLA AFRICAN NEWSPAPERS OF NIGERIA PLC, (Publishers of Tribune Titles- MR ADEGOKE IBRAHIM A. Chairman/CEO, DREAMMARK GLOBAL VENTURES-