Faithfulness Nguevese Agbo

Faithfulness Nguevese Agbo Customer Service Specialist Benue, Nigeria | - |-LINKEDIN: www.linkedin.com/in/faithfulness-agbo CUSTOMER SERVICE SPECIALIST Results-driven Customer Service Specialist with over 4 years of experience in customer relationship management, sales, and lead generation. Demonstrated ability to increase customer satisfaction by 20% and boost sales by 30% through effective customer engagement and support strategies. Proficient in resolving customer issues and maintaining high customer retention rates. KEY COMPETENCIES Customer Relationship Management (CRM) Market Research & Competitive Analysis Customer Satisfaction & Retention Conflict Resolution & Problem-Solving Sales & Lead Generation Account Management Communication & Interpersonal Skills Time Management & Multitasking PROFESSIONAL EXPERIENCE Shield Africa SDI, Benue, Nigeria Sales and Marketing Specialist / Project Manager Jun 2024 - Present Accomplishments: Increased customer satisfaction by 15% through personalized service strategies and prompt issue resolution. Managed customer accounts, resulting in a 10% improvement in customer retention rates. Conducted market research leading to a 25% increase in targeted customer engagement. Collaborated with stakeholders, which contributed to a 12% revenue growth within three months. Fulness Mega Ventures, Benue, Nigeria Sales Representative Sep 2020 - May 2024 Accomplishments: Boosted sales by 30% through effective lead generation and follow-up techniques. Improved customer loyalty by 20% by enhancing the customer service process and reducing response times. Achieved a 90% customer issue resolution rate, significantly reducing customer churn. Utilized CRM tools to track interactions, resulting in a 25% improvement in service delivery efficiency. EDUCATION Benue State University Bachelor of Arts (BA), English Language and Literature 2019