Faithfulness Nguevese Agbo

Customer Service Specialist with Expertise in Sales and Marketing

I am a results-driven Customer Service Specialist with over four years of experience in customer relationship management, sales, and lead generation. My career has been marked by significant achievements in enhancing customer satisfaction, improving retention rates, and driving sales growth.

Experience Overview:

1. Sales and Marketing Specialist / Project Manager

  Shield Africa SDI, Benue, Nigeria

  June 2024 - Present

  - Successfully increased customer satisfaction by 15% through personalized service strategies and prompt issue resolution.

  - Managed customer accounts, leading to a 10% improvement in customer retention rates.

  - Conducted market research that resulted in a 25% increase in targeted customer engagement.

  - Collaborated with stakeholders, contributing to a 12% revenue growth within three months.

2. Sales Representative

  Fulness Mega Ventures, Benue, Nigeria

  September 2020 - May 2024

  - Boosted sales by 30% through effective lead generation and follow-up techniques.

  - Enhanced customer loyalty by 20% by streamlining the customer service process and reducing response times.

  - Achieved a 90% customer issue resolution rate, significantly reducing customer churn.

  - Utilized CRM tools to track interactions, resulting in a 25% improvement in service delivery efficiency.

Key Skills:

• Customer Relationship Management (CRM): Expertise in managing customer relationships to drive satisfaction and retention.

• Sales & Lead Generation: Proven ability to generate leads and convert them into sales, significantly boosting revenue.

• Market Research & Competitive Analysis: Conducted research that informed strategies, leading to improved customer engagement.

• Conflict Resolution & Problem-Solving: Adept at resolving customer issues quickly and effectively, reducing churn rates.

• Communication & Interpersonal Skills: Strong ability to communicate with customers and stakeholders, fostering positive relationships.

• Account Management:Skilled in managing customer accounts, leading to enhanced retention and satisfaction.

• Time Management & Multitasking:Efficiently manages multiple tasks and projects, ensuring timely completion.

Education:

• Bachelor of Arts (BA), English Language and Literature

Benue State University, 2019