FAITH WAMBUI NGEKENYA
ABOUT ME
Nairobi, Kenya
EDUCATION
In my professional experience, I have successfully managed marketing campaigns,
automated customer engagement processes, and analyzed data to optimize
performance. My proficiency in CRM platforms enables me to segment audiences
effectively, track customer interactions, and personalize outreach to improve
conversion rates. Additionally, my understanding of email marketing, lead generation,
and analytics has allowed me to create strategies that enhance brand visibility and
customer loyalty.
WORK EXPERIENCE
2019 -2020
ONGERI EXPEDITIONS
KENYA UTALII COLLEGE
Sales and Marketing
Certificate in Travel consultancy
2021 - 2023
ZETECH UNIVERSITY
Certificate in Hospitality and Tourism
Diploma in Tourism Management
SKILLS
Customer Service
Digital Marketing
Microsoft Office Suite
Safari Planning
Email Marketing
Effective Time Management
REFERENCES
ONGERI EXPEDITIONS
Cazeah Owiti - Operations Managaer
TRAVELICIOUS TOURS AND TRAVEL
CEO - Rose Mumbi
AUTHENTIC ADVENTURES
CEO - Tyson Odero
JAN 2024 - AUGUST 2025
Managing sales and reservations for inbound and outbound tour packages, including
ticketing and travel.
Planning and coordinating safari experiences, ensuring seamless itineraries and
accommodation arrangements.
Developing and executing marketing strategies, creating promotional materials
and managing social media campaigns to enhance brand visibility and client
engagement.
CRM & Marketing Automation
Manage and optimize CRM tools (HubSpot, Salesforce, or Zoho CRM).
Set up and automate email marketing campaigns.
Implement marketing automation workflows to enhance lead nurturing.
Travelicious Tours And Travel
Mar 2023 - Dec 2023
Digital Marketing
Developed and implemented digital marketing strategies to drive tour
package sales and enhance brand visibility.
Designed compelling tourism promotional materials, including posters
and flyers, to attract potential travelers.
Managed client reservations, overseeing hotel bookings and ticketing to
ensure seamless travel experiences.
Authentic Fitness And Adventure
Jan 2023 - Mar 2023
Tourism Intern
Coordinated flight and train bookings to ensure seamless travel
arrangements for clients.
Managed hotel reservations for both domestic and international travelers,
ensuring comfort and convenience.
Developed engaging promotional content for tourism campaigns to
enhance brand visibility and customer engagement.
