Faith Wambui Ngekenya

I am a sales and digital marketing professional with over 2+ years of proven experience in the travel and tourism industry, specializing in creating seamless travel experiences and driving measurable business growth. My career journey has given me the opportunity to work with reputable companies where I have managed end-to-end client services, developed impactful marketing campaigns, and implemented CRM automation to improve operational efficiency.

At Ongeri Expeditions (January 2024 – Present), I lead sales and reservations for both local and international tour packages. My role involves designing and coordinating customized safari itineraries, ensuring smooth travel arrangements, and maintaining strong client relationships. A key part of my work is overseeing CRM automation through HubSpot, Salesforce, and Zoho enabling efficient lead nurturing, timely follow-ups, and improved customer retention. I also create and execute digital marketing campaigns that have significantly increased social media engagement and brand awareness.

Previously, I worked at Travelicious Tours and Travel (March 2023 – December 2023) as a Digital Marketing & Client Relations Officer. In this role, I managed hotel and flight bookings for domestic and international clients, developed targeted email marketing campaigns using Mailchimp with high engagement rates, and created visually appealing promotional materials including brochures, posters, and online ads. I also planned and executed social media campaigns designed to attract new customers and maintain engagement with existing ones.

Earlier in my career, I served as a Tourism Intern at Authentic Adventures (January 2023 – March 2023). During this time, I supported the planning and execution of group safaris and adventure tours, prepared client itineraries, coordinated bookings, and assisted in social media content creation to promote travel packages.

My expertise includes CRM management (HubSpot, Salesforce, Zoho, Mailchimp), digital marketing strategy, email campaign automation, client communication, social media management, and data organization. I pride myself on my ability to combine technical tools with a personalized customer service approach, ensuring both operational efficiency and client satisfaction.

I am passionate about delivering memorable travel experiences that are stress-free, well-organized, and tailored to the unique needs of each client. My professional approach blends creativity, strategic thinking, and meticulous attention to detail qualities that enable me to contribute to business growth while providing excellent service. Whether managing a large group safari or executing a targeted marketing campaign, I focus on exceeding expectations and building lasting client relationships.