Faith Rowland

FAITH IBIFIRI ROWLAND Abuja, Nigeria |-| 📍 📧 📞 - PROFESSIONAL SUMMARY Highly organized and tech-savvy Virtual Assistant with strong experience supporting executives and teams remotely. Skilled in managing communications, scheduling, data entry, research, and project coordination. Proven ability to maintain confidentiality, boost efficiency, and improve service quality. A proactive communicator and dependable team player with a keen eye for detail. TECHNICAL SKILLS Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Calendar, Gmail) Email and Calendar Management Zoom, Google Meet, Microsoft Teams Trello, Asana, Slack Internet Research & Data Entry Time Management & Prioritization Critical Thinking & Problem Solving PROFESSIONAL EXPERIENCE Virtual Assistant — Kulenga Research Lab (Remote) August 2020 – March 2022 📅 Managed and organized inbox, prioritized messages, and responded to routine emails. Scheduled virtual meetings via Zoom and distributed agendas. Provided customer support via phone, email, and live chat. Handled incoming calls, appointment scheduling, and message taking. Administrative Assistant — Ministry of Transportation, Abuja 📅 February 2023 – October 2023 Managed phone calls, directed inquiries, and supported documentation handling. Maintained confidentiality of sensitive information and ensured organized recordkeeping. Contributed to a positive office culture with strong interpersonal skills. Cold Caller — Northstar Insurance Agency (Remote) 📅 March 2024 – August 2024 Initiated customer contact and conducted needs analysis. Supported automation projects, improving efficiency and reducing system issues by 15%. Manager — Bizko Laundry, Katampe Abuja 📅 September 2024 – May 2025 Supervised daily operations and mentored team members. Handled customer complaints professionally and resolved issues promptly. Ensured high-quality service and client satisfaction. Nursery Teacher — God’s Grace Montessori School, Port Harcourt 📅 August 2020 – March 2022 Developed children’s literacy skills and classroom engagement. Created inclusive learning experiences and reinforced positive behavior. EDUCATION Bachelor of Science in Biochemistry University of Port Harcourt, Rivers State, Nigeria | Graduated: November 2021 High School Diploma Bright Hope International School, Port Harcourt | Completed: September 2013 CERTIFICATIONS & TRAINING Virtual Assistant Training Program (ALX), Aug 2024 – Nov 2024 Practical Course in Technical Skills & Project Management ADDITIONAL INFORMATION Languages: English (Fluent) Leadership Roles: Vice President, Nkoro Student Union (2018)