Faith Ponce

ANNALYN FAITH BATHAN PONCE Purok 4, Mataas na Bayan, Lemery, Batangas -- PROFESSIONAL PROFILE Office and virtual support professional with extensive experience in email and chat support, administrative coordination, and records management. Strong background in fintech, customer service, and remote support environments. Trusted to manage confidential information, handle multiple priorities, and support daily business operations with accuracy and consistency. CORE COMPETENCIES • Email and chat support • Administrative support • Data entry and record management • CRM and ticket management • Client communication • Order and task follow ups • Documentation and reporting • Multitasking and time management PROFESSIONAL EXPERIENCE Virtual Assistant Elevate Haven | Remote January 2026 – Present • Make outbound calls to agencies using approved scripts to share housing availability. • Send approved follow up emails after outreach calls. • Collect and log agency and referral contact information accurately. • Track daily outreach activity using the approved Excel tracker. • Escalate interested agencies to the Executive Director for next steps. Email and Chat Support Specialist TaskUs Atlantis - Batangas May 2025 - Sept 2025 • Provided live email and chat support in a fintech environment. • Assisted with account related requests and general inquiries. • Maintained accurate customer records and ticket updates. • Coordinated with internal teams to resolve and close cases. • Documented interactions for tracking and compliance. Virtual Assistant and Customer Support Thirty Seven West | Remote Feb 2022 – Feb 2025 • Managed daily client communication via email. • Followed up on orders, updates, and customer requests. • Processed orders and coordinated with factories and suppliers. • Tracked shipments and maintained order records. • Performed data entry and organized client documentation. • Provided general administrative and sales support. Cold Caller Off2VA (Offshore Office Virtual Assistants) | Remote July 2021 – Dec 2021 • Conducted outbound calls using provided scripts and dialer. • Updated lead records and sent daily activity reports. • Handled objections and scheduled appointments. Registration Clerk City Civil Registrar Feb 2016 – July 2019 • Processed and recorded official civil registry documents. • Assisted clients with inquiries and service requests. • Ensured accuracy, completeness, and confidentiality of records. • Issued certified copies and maintained file custody. • Supported office administrative tasks as assigned. Banking and Customer Service Roles 2003 – 2015 • Handled customer inquiries and transactions in banking and service environments. • Maintained accurate records and documentation. • Supported internal teams and daily operational needs. EDUCATION Bachelor of Science in Business Administration Major in Marketing Management De La Salle University - Dasmariñas