Faith Ponce

You get someone who keeps work moving without needing constant supervision. You can rely on me for daily support, clear customer communication, and well organized records. I have solid experience in email and chat support, including working on a fintech account where I handled account questions, general concerns, ticket updates, and customer records. I worked closely with internal teams to close cases and documented every interaction for tracking.

I also bring strong virtual assistant experience. At Thirty Seven West, I managed daily customer emails, order updates, and follow ups about requests and reorders. I processed orders, worked with suppliers, tracked shipments, and kept order records accurate. I organized client files and handled data entry to keep information easy to find and up to date.

In my current VA role, I focus on outreach and coordination. I make outbound calls using approved scripts, send follow up emails, log contact details and results in Excel, and pass interested partners to the right person for the next steps. My earlier role as a Registration Clerk trained me to handle records with care. I processed official documents, checked that records were complete and accurate, handled confidential information, and assisted clients with service requests.

You benefit from someone who stays organized while handling multiple tasks, communicates clearly in writing, follows systems and instructions, and protects sensitive information. I pay attention to details and keep track of tasks without being reminded. You do not have to chase me for updates. You get steady, consistent support for your day to day operations.