FAITH PETERS
Virtual Assistant | Customer Service Specialist
Abuja, Nigeria.
EDUCATION
Bachelor of Laws (LL.B)
• University of Calabar, Calabar, Cross River State.
CORE COMPETENCE:
• Customer support
• Phone, Email & Chat support
• Communication Etiquette & Active Listening
• Customer Experience
• Data Entry & List Building
• Research Proficiency
• Due diligence
• CRM Software (Hubspot, Freshdesk, Zendesk)
• Proficiency in Google Workspace tools (Docs, Gmail, Sheets, Drive, Slides, Outlook, Meet)
• Proficiency in Microsoft office suite(Word, Excel, PowerPoint, Microsoft Teams)
• Excellent Oral and Written Communication
• Project Management tools( Asana, Trello, Monday.com)
PROFILE SUMMARY
Detail-oriented and result driven virtual Assistant with 3+years experience in Customer Service Representative; phone, email, and chat support. Skilled at resolving customer inquiries, maintaining professional communication etiquette, and ensuring excellent customer experiences. Adept at using CRM software (Hubspot, Freshdesk, Zendesk) to manage client interactions, document cases, and streamline support workflows. Recognized for empathy, problem-solving mindset, and building customer trust. Ready to bring strategic support and operational excellence to your team.
Customer service Representative– OWEN Media, Calabar, Cross River State.April 2022-June 2024
• Delivered multichannel support through phone, email and chat, and also, maintained accurate customer records, ensuring smooth follow-up.
• Developed and implemented customer service policies, procedures and standards to ensure customer satisfaction.
• Worked in a team environment to ensure customer inquiries were answered promptly and accurately.
• Coordinated with other departments to ensure customer service objectives were met.
Customer Service Representative – ShopRite Abia Mall, Abia State. Feb. 2018-Oct. 2019
• Assisted with customer service duties in a high-volume retail environment, helping shoppers navigate the product section.
• Handled customer complaints and inquiries professionally and courteously.
• Performed daily customer service-related tasks such as Data entry and order processing.
• Resolved inquiries and complaints effectively, ensuring satisfaction.
• Developed and maintained positive relationships with customers through excellent communication and follow-up skills.
COURSES
• Virtual Assistant & customer service Training- Career Crafters Academy
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LANGUAGE
English – Fluent
ADDITIONAL INFORMATION
• Availability: Full-time.
• Remote Work Experience: Comfortable and productive in 100% remote settings
• Career Development: Eager to grow within a dynamic, fast-paced environment
