Faith Peters

Delivering responsive, empathetic, and professional support that enhances customer satisfaction and fosters loyalty. Experienced in managing multi-channel customer interactions across phone, email, and chat.

What I Bring to Your Team: •

Customer Service & Support : adept at resolving inquiries, handling escalations, and ensuring timely, accurate responses.

• Email, Phone & Chat Support : fluent in communication etiquette across all channels for clear, professional interactions.

• Client Management & Experience : building trust and loyalty through personalized, efficient service.

• Customer Analysis & Documentation : tracking interactions, analyzing pain points, and providing insights to improve processes.

• CRM Tool Expertise : proficient in Hubspot, Intercom, Freshdesk.

• Administrative Efficiency : strong in data entry, record-keeping, and managing support workflows.

My Approach:

1. Engage promptly & listen actively : ensure customers feel heard and understood.

2. Resolve effectively : provide accurate and empathetic solutions.

3. Document details : track every interaction for better follow-up and team collaboration.

4. Proactively improve : identify trends and suggest enhancements for support processes.

Available for short or long-term support roles, and flexible with tools, time zones, and communication methods. Whether you need phone support, email inbox management, or live chat handling, I deliver customer-focused support that elevates experience and retention.

Available for immediate start| Flexible scheduling | Results-driven approach.