Faith Obiorah

FAITH OBIORAH Lagos, Nigeria View my portfolio ……………………………………………………………………………………………………………….. PROFESSIONAL SUMMARY Driven by the passion to create outstanding customer experiences, I help brands build trust, loyalty, and repeat sales through empathetic, efficient, and data-informed support. With over four years of experience resolving customer concerns across email, chat, and phone, I bridge the gap between businesses and their customers, ensuring every interaction ends with satisfaction. Proficient in gorgias, shopify, hubSpot, google workspace, slack, and other modern support tools, I streamline communication, manage tickets effectively, and deliver seamless support workflows. Known for improving customer satisfaction scores, reducing response times, and supporting revenue growth, I bring reliability, adaptability, and a customer-first mindset to every brand I represent. ……………………………………………………………………………………………………………….. PROFESSIONAL EXPERIENCE Call Center Representative (Sales) ​ Unateus Logistics Int’l Limited | Aug 2024 – Nov 2024 ●​ Increased monthly sales revenue by 15% through upselling and cross-selling strategies. ●​ Managed 50+ daily customer interactions via phone and chat with a 95% satisfaction score. ●​ Processed orders with 100% accuracy in CRM systems. ●​ Built strong relationships with clients, resulting in repeat business and referrals. Customer Service Representative​ Startimes Nigeria | Jan 2020 – Feb 2024 ●​ Resolved customer inquiries and complaints via phone, email, and in-person interactions. ●​ Consistently achieved over 90% customer satisfaction rating ●​ Assisted with basic troubleshooting and service setups, reducing repeat complaint calls by 20%. ●​ Promoted company products, contributing to quarterly revenue growth. Administrative Assistant​ Djas Digital Hub | Apr 2024 – Jun 2024 ●​ Coordinated schedules, managed calendars, and reduced missed appointments by 30%. ●​ Organized and prioritized incoming emails, improving response time by 40%. ●​ Performed accurate data entry and document formatting to maintain operational efficiency. ……………………………………………………………………………………………………………….. EDUCATION ●​ Postgraduate Diploma (Management) – University of Maiduguri, Borno, Nigeria ●​ Higher National Diploma (Insurance) – The Polytechnic Ibadan, Oyo, Nigeria ……………………………………………………………………………………………………………….. CORE SKILLS Customer Service Skills: ●​ ●​ ●​ ●​ ●​ Customer Support & Retention Problem-Solving & Conflict Resolution Email, Chat & Phone Support Client Relationship Management Upselling & Cross-selling Technical Skills: ●​ ●​ ●​ ●​ ●​ ●​ Gorgias, Shopify CRM Softwares Google Workspace & Microsoft Office Suite Slack, Zoom, Calendly Canva, CapCut Team Collaboration Tools (slack, Notion) ……………………………………………………………………………………………………………….. CERTIFICATIONS HubSpot Service Hub - HubSpot Academy (2025) Virtual Assistant - ALX Africa (2024)​ Virtual Assistant Freelancing - Djas Digital Hub (2024)​ Problem-Solving & Troubleshooting – LinkedIn Learning (2023) REFERENCES Available upon request.